CVS Pharmacy - Photo

Every time I try to get photos here there is a problem. I don't go very often for that reason.
Today I placed an order online for some prints and enlargements. The confirmation email said they'd be ready by 3:43 pm. I don't get out of work 'til 4, so by the time I got there it was probably 4:15.
Naturally there was no one in the photo department.
I asked a girl to help me, but she couldn't find my pictures. Instead of telling me that however, she simply disappeared.
When I saw her again I asked her if there was a problem, that's when she told me she couldn't find them, and was looking for someone else to help me.
Along came a young man, who looked at the computer and told me that my order had been completed. But he couldn't find my pictures, either. Then he said that my order had NOT been completed, that it was at the bottom of the queue. I asked him to print them right away, he told me he couldn't change the order in which they had been received. This is ridiculous and unacceptable. I needed those pictures tonight. CVS photo in Secaucus is horrible, go anywhere else but there.

They deserve to get 5 star for their 24x7 pharmacy. Wait time is usually high as this is that only pharmacy in this area. Still they would get this rating because of the round-the-clock service that is rare these days.

This CVS is never getting my buisness. Long lines. It's also very small, even for a CVS. I think the store was bigger back in its glory days as an Acme. Anyway, the worst part is this...
I was at the store, and I saw a display. I took out my small iPhone 4 and snapped a photo, only to have some bitchy employee walk up behind me and say "Excuse me, are you taking photos in MY store? STOP TAKING PHOTOS AND GET OUT OF MY STORE!". I denied several times before storming out, nearly flipping the bird at her. The thing was, I didn't see any signs saying "no photography", so I was in the right. Also, the plaza has a bad air to it. It's half empty, and is very dirty and overgrown. Also has a far-too-small parking lot. Never give this CVS your time or money, and go to another store nearby.

I had a very horrible experience with one of the pharmacist here named Puja. She was not informative and to top it she was very arrogant and rude when I wanted to know the reason why I was charged more than my usual co-pay. This is my regular pharmacy and I usually pay 5 dollars as co-pay. This time I was charged 30 bucks. When asked for the reason she said it is the deductible that I had to pay.

I went there the next day again asking for if I can return it as there was an over the counter option that came cheaper than this. The same person attended me and she said that's what my insurance has charged me and that the prescription drugs cannot be returned. I even showed her my insurance card and she said that's the same thing they used. And she escalated it to another pharmacist. The second pharmacist also said the same story - this is how your insurance works, this might be the deductible the insurance company is charging you and asked me to contact my insurance (atleast she was polite!!!! - I dont remember her name though).

I called my insurance today and they clearly explained that the claim was rejected by the insurance company!!! The reason was that the pharmacy ran the drug though an incorrect manufacturer!!!! Both the pharmacists did not even care to tell me my insurance was rejected. I called the pharmacy today after I spoke to the insurance. The pharmacist in-charge today was able to immediately tell me that it was rejected by the insurance and I was charged through some discount card. This was not even mentioned to me during my first two visits. When I went there in person to collect my refund I was clearly pointed out that in the receipt the insurance name carried the discount card and not my insurance. I dont know what the other two pharmacists were doing when I showed the insurance card to them. And they mislead me by saying that it is my deductible. It took 3 visits and 2 calls for me to sort out the issue and get my refund.

I don't know how many people were affected due to this kind of irresponsible behavior at this pharmacy; and so I'm writing this review so that other customers will be aware of if they face this kind of issue again.

Parag- The Pharmacist who was helping me was AWESOME!
He coordinated with my Doctor to get a prescription request and then helped pick up the medication from a pharmacy store near to my house! Great guy to work with!