Rate and write a Review for Cubanu Restaurant & Lounge
Reviews to Cubanu Restaurant & Lounge
Each time I'm here I go for their chicken empenadas, among other things. Can never stop at 1 or 2! I Like the vibe here.
Come over for their specials night to try them out. Recommended
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Very overpriced. Food is okay, its not too bad and its not the BOMB! also, the bathrooms are dirty, the bartenders are mostly friendly. The little "nightclub" its too small and the music is ugh... Except for Latin nights, those nights are okay. Overall an okay place to eat and run.
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Cute place, good food, waitress was very informative and polite, bathroom needed attention.
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Little over priced and trying to put another swing to cuban food. It was ok wish the drinks were a little bigger and more authentic cuban flavor. But decent.
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The Merriam-Webster dictionary defines reservation as, "an arrangement to have something (as a hotel room) held for one's use; also : a promise, guarantee, or record of such engagement". However, from my experience on Saturday, 3/14/15, the staff at Cubanu's is not aware of this definition for table reservations.
I made an 8:30 p.m. reservation for my daughter's 22nd birthday celebration for a party of 8 family members the previous week, received a call from Cubanu to confirm the reservation on the 14th which I did. I also later called them to advise we were running about 10 minutes late due to the rain/foggy weather. We got to the restaurant at 8:40 p.m.
However, when we arrived at the restaurant, the hostess informed me that our table "was not ready". I was under the mistaken impression that perhaps they were setting the table for our party - very wrong! What I learned after waiting about 15 minutes, and asking the hostess again, was that there was no reserved table, they were waiting for a table to empty so they could seat us!
On top of not having a reserved table (as promised), the hostess was rudely abrupt in her explanation that "just as soon as we can get a party to leave, you'll be seated". I would have hated to be the seated party she referred to in this way. Also, it was another 15 minutes before a table became available and they began setting it for us.
When we entered the dining area, it was quickly evident that the restaurant size is much smaller than represented on its website's photo gallery (about the size of a medium living room). So, while they take reservations, they actually operate on a first come, first served basis.
With the above said, our waiter was professional and seemed to be doing his best to serve us despite obvious issues with the bar and kitchen (no margarita serving glasses, burned rice hidden in one of our dishes). The drinks and dishes that were served without incident, were good, but not great for the prices. The paella was the best - nicely flavorful.
There is a good DJ with a varied mix of Latin, popular and "throwback" music and after 10 there's fun dancing that is not like an over-hyped club scene. The lounge area is just that, so it's another smallish space.
All in all, the management would be well served to hire a professional hostess who knows how to speak to guests without being rude. If they're going to accept reservations, they need to honor them, or do away with the policy so that patrons don't have the expectation of reserved seating. Also, the kitchen as well as bar need to become more organized.
I might return and hope they've "polished" their operations if/when I do.
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