Crunch - John Street

WORST COMPANY PRACTICES. DECEPTIVE. This review isn't for a particular location but for the Crunch company itself. I've been going through the worst experience with trying to cancel my membership, being told that it's been cancelled and then still being charged. And now they're refusing to give me a refund. I feel like I've been outright robbed by a big giant corporation and I can't do anything about it and I never expected such SHADY BEHAVIOR from a huge company like Crunch. Very disconcerting.

It's a good, fairly spacious (for nyc) facility. Negatives are:

- the hours are pretty bad - it closes at 4pm on Sunday, 7pm Sat, and 10pm. These are the worst hours of any crunch in NYC by far - most stay open until at least the early evening on the weekend and 11pm on weekdays. This is particularly tough for me who likes working out later and avoiding the crowds.

- they only have one squat rack. For anyone lifting, this is really the single most important piece of equipment. Thankfully it's not often too crowded.

- locker rooms are a little dank.

The positives are:

+ generally good equipment and machine selection
+ fairly spacious for nyc
+ equipment appears to get fixed when broken

It's a great gym: plenty of cardio and weight machines, so no wait time even during peak hours. The free weight area is also spacious, and they have dumbbells which go from 5lbs to 120 lbs. This is true of any Crunch, but there are TONS of group classes to meet your schedule and fitness agenda. The trainers are knowledgeable and friendly, as well as the cleaning crew and front desk staff. The bathroom amenities were surprisingly nice; the shampoo and conditioner they provide are actually really high quality and I'm a stickler about that. Steam room, too. Oh, and plenty of free towels.

I am at Crunch 3-4 times a week usually. The environment is great and they have everything you need. Machines, trx training, bars, boxes, bikes, treds, olypticals,... everything. But there are a few flaws which are as follows:

- Typically, a good 1/4 of the tredmills are down. [Update: all new tredmills now, no longer an issue]

- Mens locker room is full of locks on the lockers (most of them probably haven't been used in awhile) so this makes it difficult to find a spot to lock up your things. [Update: they have removed many old locks, no longer an issue]

All in all, I like this spot, especially since it is half the price of NYSC.

Stopped by to workout at Crunch on 90 John Street. I found the club to be clean, very well equipped and friendly employees working the front desk area. It exceeded my expectations and I would recommend it as a great place to workout. Plenty of machines, not too crowded and all new free weights. In particular I would like to acknowledge Wendy Lee who was working the front desk. She made the paperwork (to get in) easy and painless and her enthusiasm for her job was apparent. Again, I would definitely recommend Crunch to friends and family.