Crown Moving Group

I was very happy with the service. The gentlemen who came to my home were very courteous and understanding. They were cautious and careful when handling certain items that I told them were important to me. They are definitely a company I would use again and recommend to all of my friends. They have great customer service skills and were genuinely concerned about my things as much as I was.

WARNING! Do not hire these guys. Check out the Yelp Reviews first. Gerry the Salesman low balls you a quote then movers show up asking for more money. $1,350 turned into $2,500. Gerry told me my things would arrive in 3-10 days. (lies) Gerry no longer assisted at this point, he got the sale, then vanished. So it was turned over to Monique, she told me it would take up to 21 business days for my stuff to arrive. Interesting... Gerry told me 3-10.. I kept calling and leaving messages for Monique, and she never returned my call until like the 4th call. She said my things are sitting in some warehouse in Jersey. A warehouse?? Price gets jacked up to $2,500, things are in some warehouse and Monique keeps telling me the truck will leave Monday. Well it's day 22, and nothing has changed. They play games with your prize possessions, terrible customer service. Chances are my things are broken. Filing a Claim against them, filed a complaint with the BBB. YOU HAVE BEEN WARNED!

This has been one of the most unsatisfying experiences ever.

Starting off everything was amazing from Gerry the salesman. His communication by phone and email was amazing and timely. He provided me a quote $1000 less than any other moving company at $2000 from CT to IL and gave me some awesome discounts. Once I signed that initial agreement and gave him the deposit....all communication stopped and I was left to harass the secretary, Monique in order to get any communication from this company.

1 day before move- Monique calls me to tell me they are running behind and will not be picking my things up on the day of the move. I did not give them a option to change that and they made "adjustments" to be there on the original scheduled day. I was given a ETA between 10am-12pm from Monique, 2 seconds later a rep called me to tell me 12pm-3pm...ummm what? Then apologized and said "oh yes it's between 10am-12pm."

Moving Day - movers arrive on time but claimed they had "no idea" that they were going up/down 4 flights of stairs. If they looked at the inventory and quote list they had in front of them, they can clearly see I paid a discounted rate for 3 flights and 1 flight was free. Also, my apartment number is 4A....clue number 2!? Not sure where the confusion came in but clearly no one was paying attention. Movers come up to my apt and tell me they will not move my items without me paying another $300 for the stairs, and all the packing materials- tape, TV cases, marble top cases etc. Mind you, Gerry gave me the 1st TV case free and a discount for stairs but the movers did not care and charged me anyways. In my inventory list it states 3 tables with marble tops, and 2 TVs, why wouldn't someone have told me prior to pickup that I would need to pay additional fees for those items after I repeatedly asked Gerry if he could provide me with any info that would cost additional several times. After all is said and done the $2000 quote turned into over $4000!!! Yup...you are seeing it right. I emailed Gerry but never received any response.

In addition, the initial quote paperwork states a move up to a specific mileage takes up to 6 business days for delivery. The movers laughed at me when the arrived and told me there was no way that would happen and it would probably take up to 21 business days.

7 days later- No communication at all from anyone at Crown Moving Group. I called repeatedly until I spoke to Monique because Gerry continued to ignore my emails. Monique could not give me a ETA for arrival and said she would call me back...by never called back. I emailed Monique the next day and she finally called to tell me my furniture left the warehouse last night and they are coming directly to me. Great!!! When will they arrive....she had no idea and said movers would be in contact. 2 days later at 3pm, I get a text from movers that they will be arriving that night between 8pm-8:30pm.....who does that? I live in a townhouse and a HOA....plus why the heck would I want to sit up at 8pm waiting for you to arrive? The movers did not arrive until 10:30pm!!!!

Furniture arrived broken and severely damaged.

Basically....if it sounds to good to be true...don't do it! I still have not received a response from Gerry and will be filing claims against them.

Stay away! Crown Moving Group failed in every aspect of assisting us with our move. They changed the agreed date of picking up our goods. Then, they held onto our goods for longer than they had indicated. Lastly, they (Crown) didn't even deliver - they SUB-CONTRACTED to another firm for delivery. There was NO accountability. Worst yet, Crown Moving Group damaged our good extensively...not just scratches...we had a number of broken pieces of furniture as well as gouged furniture. This was likely due to the unpacking/re-packing that was a result of them not shipping the items themselves. Stay away. Terrible moving service and, worst yet, no accountability at all.