Created By You

In the past summer I would come with my kids, great staff always happy cheerful girls, great boss she's very kind and we love the service and how our ceramics come out. My kids love it ! They can't wait to do the class!

I recently purchased a Groupon for Created By You and was excited to share the experience with my boyfriend. Since I had been to many other pottery painting companies, I had certain expectations of what my experience would be like. Sadly, they were not even close to being met at this establishment. Upon arrival, I was immediately disappointed. The inside was cluttered, messy looking and run down. There was nothing that evoked imagination or creativity, from the dim colored walls to half-idea decorations that were falling off those same walls. The next thing I noticed was the lack of selection. I was told by the young girl working that the skimpy shelves were because a lot of parties had occured that week. We walked around looking at what items they had left and finally settled on a pair of coffee mugs, which were 25$ each with a 4$ painting fee each person. I was taken back by the prices of the items because, again, I had other places to compare it to who were cheaper for better. Nonetheless, we had our Groupon so we stayed and made the best of our date night. As far as the painting, you are allowed to choose 5 colors per item so don't plan on making anything too intricate. We were given about a quarters worth of each color and had to ask for more every time we ran out. I do understand the need to conserve but it came across stingy and was annoying to repeatedly ask for more. The brushes were also all a amess, and it was a project in itself to find good ones to use. On the positive side, we went on a Saturday night and no one was there. It was very quiet and the young girl in the store didnt rush us in any way.Unfortunately, the positives end here. The environment definitely could have benefited from some music because it would have made the space more fun and friendly. When I had to use the bathroom, I regretted it. Don't forget to bring your own paper towels and soap because they weren't provided when we went. The bathroom was dirty, had random supplies scattered all over it, and the door wouldnt lock. I walked out looking for a sink to wash my hands and found nothing but the sink used to clean all the supplies. It was packed with plates and brushes and there was hardly room to wash my hands. As I said earlier, there was no soap or towels so i stood there with dripping hands in a paint filled sink looking for anything. I eventually went to the front and asked the girl for one. Also, Be aware that if you are paying with a credit card, there is a 15$ min. It was my fault for not realizing this which resulted in me walking in the cold to find an ATM. Once I got back, I gave the girl my money and she had to search her own wallet for change. I asked if her manager leaves her with a 'bank' to give change and she looked at me like, 'not really'. I dont understand how they expect their employees to thrive if they dont give them the proper tools. Its not beneficial for them, the customer, or ultimately the business. You get what you put in and although we enjoyed the actually act of painting, I do not recommend this specific place at this time. Much renovation and redesign of both the environment and management are needed in my opinion. I say the management because, although I have never met or interacted with them, its obvious through their interior space, work atmosphere, and operational order, that there is no pride. It's unfortunate too because I have read a few good reviews amoungst the bad, so perhaps it wasnt always this unappealing. I am not sure what has happened to have such a decline, but based off my first impression, I will not be back. I wish them luck in the future and although this review is harsh, through criticism can come change. Hopefully they take it to heart without justification and flourish.

I recently purchased a groupon for a 2 for 1 painting class at Created by you. Two friends also purchased 1 each. Upon calling to reserve our class, we were told they would not allow us to redeem our groupon because too many people purchased the deal & they can only allow 1 person using groupon to redeem per class. Class size is 20. So only 2 “groupon” people per class of 20 is permitted. I explained we made the purchase with the intention to attend a class together and that if this was the case, we would have never purchased the deal. She then proceeded to lie & say it was stated in the fine print. It was not & I verified it was not with a groupon rep. The woman I spoke with at Created by you was very negative about her dealings with groupon and would not accommodate us. She also accused us of taking advantage of the “deal”. Mind you, we paid for this & she is not allowing us to redeem it. She already received her money & will not honor our purchase. Who is the real person taking advantage here? Thank goodness Groupon refunded my money and apologized for the dishonest dealings this establishment practices. Since I did not have the opportunity to visit this establishment, I’m being kind by giving 2 stars however with the way I was treated, they really deserve 1 star.

I have been a customer at Created by You for over 5 years. Happy to say that I have always been treated with utmost respect and fairness, so I am very surprised to see a negative review towards their customer service. The workers are always attentive and friendly, and I always commend them on their patience dealing with my crying children. I will continue to enjoy my visits and spending quality time with my family.

i took my 1 year old here for a clay ceramic handprint impression i was called and was told only the owner could do the impressions and that she wasnt coming in so i opted for the ceramic paint impression. the women working there gave us the plate and paint and left us on our own she quoted the name of the store "created by you" and told us to do it on our own after the first attempt failed miserably she told us she could try and wash the plate and told us she would help us press the babys foot down and pull it off quickly so that the print would come out the right way i dont know why she didnt offer to help the first time she said she knew the baby wasnt going to let her..she also jumped between helping me and the other people there (by other people i mean 2 moms and their daughters sitting together at the same table)
while we were decorating our plate a couple of people came in with groupon coupons she said she couldnt except them because her boss would get mad she said the same thing about giving us a new plate to use because our first one was so ugly. no paper towels in the bathroom to wash babys hands and feet afterwards. the plates and dishes dont have holes in them so u cant hang them on the wall. our trip cost us 20$ tax stuido fee + the actual plate and we were told to remember to come and pick it up in a week she said she wouldnt call to tell us when it was done. im never going back here again i wish the color me mine was still open by my house

rude, terrible customer service, very few ceramics to choose from bad lighting cant really see what your coloring and dont except amex save your money buy an at home kit!