Courtyard West Orange

Very rude staff. Not accommodating at all. Would not book any group events or group rooms.

Rooms were clean, but the beds weren't very comfortable. Breakfast wasn't complimentary, which was annoying. Overall wouldn't stay there again unless I had to.

The staff was superb. Anything you needed down to a bottle of water was right there for you. Also the stores in the mall was a definite plus

Location/Amenities not commensurate with nightly rate.

Front Desk Personnel were courteous as was the Bistro staff, but that is the only redeeming aspect of this hotel. For over $200 per night, I would think that management would ensure the semblance of a gym here didn't have most of the dumbbells missing or have only 1 in the pair. This is inexcusable for the rate. Further, while there are a few dining options next to the hotel, there is a reason their ratings are low (e.g. TGI Friday).

Update: Manage did reach out to me and provided assurance that the dumbbells would be replaced. It doesn't help me but will bump the review up 1 star since he is at least addressing the problem.

Price is high considering hotels 15 minutes away are cheaper. Placed us in a handicap room without prior knowledge and wouldn't change rooms for the same rate. Bathrooms don't have vents and you have to ask for directions for WiFi. The refrigerator aren't to cold. All tv channels didn't work