Cotton Funeral Services

Cotton Funeral Services did a nice job with my husband's service. However the administrative services were terrible. The death certificate was incorrect. They were supposed to have it corrected. They did not. I had to go to the township myself and PAY for corrected certificates. Cotton promised to reimburse me (they did not) and it has been six months. Cotton also sent me a very nice memento of the service in which a lot of the information was incorrect. I have called and emailed but no response. I am very disappointed that they made an already difficult situation worse.

Horrible funeral home,the staff was not professional,and my mom looked worse here then at the hospital.I wouldn't use this funeral home if they were my own family.DO NOT GO THERE

Personally, I was upset by the flip flopping with the prices. Service rendered was excellent but final cost was different from what was quoted initially. Took almost 6 weeks to obtain a refund that was due.

My mother passed away last month so I decided to use Cotton Funeral Service because it was on the top ten list of funeral homes in Essex County. Cotton did a wonderful job in every aspect of the funeral preparation, except administratively. The person who assisted my family and I did an absolute terrible job from administrative tasks to customer service. For example, in preparing the prayer cards and obituary/order of service, every time I contacted her with corrections, I would get the document back without the requested corrections. In addition, she failed to return 50% of my phone calls as well as complete claim forms for my siblings and I to receive the balance of the insurance proceeds. I may use Cotton for future services only if a more efficient representative assists me.

Initially, I was impressed by their professionalism. As events transpired, I realized that their administrative processes are less than desirable (no published fax number-Newark location). While everyone tried to rectify the situation, I felt that the bandages only covered the wounds. There was no checks and balances system in place to ensure that minor details were followed.

The funeral home was instrumental in teaching me about funeral etiquette. I learned a lot of what goes on behind the scenes. My former in-laws have used Cotton throughout the years, and we plan to use them again.

If you have specific plans for your funeral, I would suggest that you have them WRITTEN out. This would minimize administrative mistakes.

I am grateful that we all were able to bury my former husband without incident. Cotton Funeral Services did a great job with his body, and the burial was fantastic. May André Brown continue to rest in peace.