CoolFrames

I read reviews on Google and Yelp before deciding to order my glasses online from this company. I was very wary due to the negative reviews, but I had my eye on some Nicole Miller frames that I could not find any where else for a better price (there was 1 site that had the frames cheaper, but the cost of lenses made up for the discount). The frames were $103. I ordered my frames with my prescription as well as the Essilor polycarbonate lenses with the Crizal anti-glare coating, so the total for the lenses was $118 for a grand total of $221. I received free shipping and also was able to get $20 off for spending over $200. My glasses arrived 8 days after ordering although the website states 7-10 days for processing, then additional days for shipping time on top of that. I was very surprised they arrived so soon. They are made to my prescription and the frame is in perfect condition. I also had a coupon for the free cleaning kit which came with a cloth, spray, and a mini screw driver. Just remember to get the pupilary distance measured so you can make your lens order; Lens Crafters will do this for free for you. I did take off one star because when I called to inquire about the Essilor lens quality versus generic lenses, the customer service was just OK. Not bad, but not great either. They also do not tell you during check out that they require a signature confirmation for delivery so I had to email them to change the delivery address because I had already placed the order before finding this out. I received a response within a couple of hours verifying that my order would be shipped to the new address. Overall, I would order from this company again. I am considering ordering some prescription sun glasses from them.

I looked up cool frames and i saw Etnia Barcelona there. i called to make sure that they were an authorized dealer and to my dismay, Etnia customer service said that this NOT AN AUTHORIZED DEALER!!!! I repeat NOT AN AUTHORIZED DEALER!!!!its a shame what people will do in this country to make a dollar. smh! Very outraged by this false adverstising

Nice experience with Cool Frames. Everything worked out fine. They had exactly the frames I wanted, which no one else had. No big deal with the signature required from the Postal Service, I know where the branch is located in my area. Good pricing, decent delivery (approximately three weeks for a tough prescription).

Was quoted $975.00 for the exact frames and lenses from Pearl vision that I purchases from Cool Frames for $258.00. They are perfect and I am very pleased with the service and quality. Thanks Cool Frames you saved me a bundle!!! :) No one gives reviews unless they are unhappy. I know that because I own a business and reviews are very important. The bad reviews shown here are from childish idiots that only think of themselves.

Not a good online buying experience. I bought glasses online so that I did not have to goto the store as I work really long hours. I even paid extra for 2 day shipping. But the delivery options this business set was such that I was required to take the day off and stay at home to get the package. Eventually I had to drive 15 miles to pick up the glasses from the delivery company.

When I contacted them and expressed disappointment the response was not very nice. Wont buy from here ever again.