Comfy Canine

I recently moved to the area and have 3 dogs and needed a walker. They seemed good and the owner, Jon, was always responsive whenever there were questions or concerns. He assigned Trisha, one of the walkers, to our house. I gave specific instructions for the dogs to be walked since I am paying for a dog walker and my pitbull Champ's daycare recommended structured daily walks. I would come home to constant mud all over my house (even on sunny days), empty water bowls and my doors were left unlocked on multiple occasions. I mentioned everything to Jon at least once but had an uneasy feeling when I came home one day. I have a camera which I told Jon about and set it up to face the backyard and sure enough, Trisha would leave my dogs outside in the backyard and put my pitbull in a 4x6 fenced in garden that I have and leave them out there for 15 minutes unattended while she was inside. She did not even pick up after them, there was poop in my garden. I took screen shots and photos and called Jon. When I came home, the note said "went for a long walk with the boys today" which was a lie. Now, mistakes happen and we understand that but not once did Jon apologize to us or acknowledge what happened. He said "Trisha made a mistake and she knows it" not "we are sorry" nothing! My husband had to ask to get reimbursed for 2 days, he didn't even offer a refund, a credit or even an extra 10 minutes with the dogs for the next week. I found another walker immediately and of course, Jon sent me an invoice for the 4 times he came after the incident. A reputable company wouldn't penny pinch a client especially after an incident where their dogs were not properly taken care of. If you care about your animals like I do, I would not recommend these walkers; they do not give your animals enough time. Like the old saying goes..."you get what you pay for" so I shouldn't be surprised. PS...on the bottom of their "log" that they never fill out properly, it indicates that you need to cancel within a certain time frame or you will get charged for that day, make sure you read that and good luck! If you need any photos, email me!