Comcast Service Center

I'm, actually, having a great time with the very helpful staff. I've had a zippy time paying a bill and a POSSIBLE modem hiccup handled with a "just bring it by and we'll switch it out for you..". I showed them these reviews afterward, and thank them for the opportunity to write an alternate review. I was thanked, as well.

Worst horrible service I have seen. Service reps are incompetent and customer service is horrible! Looking to change service.

Terrible and incompetent customer service. Too high priced. Awful company.

Customer service is horrible!! I ended up canceling my service today bc the rep that was supposed to help solve a mistake they made, instead she was beyond rude and incompetent... I will never go back to them!!

Horrible service, incompetent tech support. after an hour on the phone trying to troubleshoot connectivity issues, and talking to 3 different people, they could see there was a network problem not how to fix. They said a technician would have to come out and that I would be charged even if it was a Comcast issue. Next available technician was in over a week. When I asked to try a new modem that they should overnight to me, they refused. If the modem worked, great! No technician needed. If it didn't, the technician could still come and take the extra modem back. Seems logical to me. She reiterated that they could not send a modem or schedule an earlier visit. I then asked to speak to a manager and magically an appointment opened up tomorrow morning... That is good for me but why would good customer service not be offered from the start?