Colonnade Diner

The customer service is not very good and the place always seems empty. The food is average at best.

Very good diner/comfort food AND the place is open 24 hours. Wait staff is friendly (but talkative at times). No complaints here. Great place.

Food quality is fine with some excellent waiters but some waiters Don't meet par.

This place is HORRIBLE. Have items on the menu listed that aren't available or off-shoots of the actual item, & an argument was presented when I wished for them to be taken off the bill- after only having 2 fries to see if they were spicy(as the name states). I ordered a LARGER coffee, seeing they had larger cups, & still only got the 6oz glass that I've used for double-espresso in many of my recent jobs. Then, the food was OVERLY GREASY, & has given me acid reflux like that I haven't seen before. When presented with the bill, I noticed that the 6oz cup of coffee was $2.25, & the shot of espresso that I got with it was an OUTRAGEOUS $3.25! When I approached the servers & management in regards to why I was given such a miniscule cup when I SPECIFICALLY asked for a LARGER they said "We have to use those. Yeach i know- we have A LOT of overhead" I then pointed at the small, medimum, & large(paper) cups, & before I uttered my first word I was told- "We cannot use those"

I will not be going back there- fore I feel now they may spit in my food for not tipping.

Okay, you have to admit when you're on Staten Island, you don't have that many food choices (If you want to split from the chains). This is one of the few diners within the area not near the Staten Island Expressway. The food is good, but the service doesn't match the food quality at all.