Cohen's Fashion Optical - Tysens Park Shopping Center

They were OK

DO NOT GO HERE! I BEG YOU! THE PEOPLE HERE ARE DISGUSTING. THE GLASSES ARE OVERPRICED AND THEY CAN NOT GET A PRESCRIPTION RIGHT FOR THEIR LIVES. IT WILL BE A MONTH OF BACK AND FORTH NOW AND I STILL DO NOT HAVE A WORKING PAIR OF GLASSES THAT I PAID HUNDREDS OF DOLLARS FOR! I ABSOLUTELY HATE THIS PLACE AND DO NOT DO NOT DO NOT REFER IT TO ANYONE. THE PEOPLE ARE RUDE, INEXPERIENCED, NASTY AND GIVE YOU FALSE INFORMATION ABOUT READY DATES AND PROCEDURES.
SAVE YOURSELF THE HEADACHE AND TIME AND GO ANYWHERE ELSE, ANYWHERE.

Do NOT shop at this Cohen's - just don't do it. The way they do business is not just bad, its UNETHICAL. I went to this store given its location to obtain new contact lenses and glasses. I was initially refused copies of my prescriptions so I could order my contacts online and forced to order them in the store (ethical issue # 1 - you are entitled to your prescription upon request). The salesperson told me I had to order through her but that she would "match" the online price at 1-800-Contacts (which I use given that it is cheaper). So I ordered in the store... and then went home to look online and found out she still charged me an inflated price (did not give me the actual price based on the website - ethical issue 2 - being dishonest regarding pricing). Also, it took me 2 MONTHS at 3 attempts to get the glasses I ordered. I ordered Versace frames and premium lenses, making sure to double check that the frames I received would be new. When I first went to pick up my glasses, the frames were old (scratched, had wear marks on the sides) and there was white glue on the lenses. I requested that they be fixed. When I went back to pick them up, they gave me the glasses and one of the frames was cracked in half, and the frames were still second-hand (at over $600 for new lenses and frames, I expect the frames to actually be new and the lenses intact, so this was obviously unacceptable). I took me 2 months and multiple phone calls with different managers to get a pair of allegedly "new" frames and new (uncracked) lenses. The managers (with the exception of one) are rude and unhelpful, and I was refused a refund several times despite being given broken/old glasses TWICE (at that point, I no longer wanted glasses from this awful and dishonest establishment). This is the biggest ethical violation of all - selling "new frames" and then giving the consumer old/second-hand ones. When I complained about this they told me this is their policy - apparently they give everyone "old" frames without telling them! Since the store would not cancel my order, I finally had to take the glasses after the third try, but I am not optimistic based on the quality that they will last long (and quality problems based on other reviews here). I will never shop in this store again and am planning to report them to the better business bureau for their unethical business practices and dishonesty in their sales. Bottom line? DON'T SHOP HERE!

I live in Staten Island for a long time and was always going to Manhattan to check my eyes and get the glasses. After all it’s Manhattan!!! But one day I went to get something in Home Goods and by accident found Cohen optical store. I was pleasantly surprise they have a great, and fashionable, selection of eyeglasses and thanks to the Dorka she was super helpful (and patient!) and found the perfect frame to fit my style and face. She also made the experience really fun, which I wasn't expecting at all. I’m glad that I don’t need to go to the City to get my glasses!!

This place is horrible. Horrible prices, horrible customer service. The staff has no idea what is going on and no one can ever help you. They messed up both of orders we made and overcharged my wife almost $150.00 on the frames. We found the exact same frames online for $150.00 cheaper and when we asked the store about it the best answer we could get was they will give us a pair of free sun glassses. Their answer for everything will be to talk to a manager, which doesn't come in for a number of days! DO NOT RECOMMEND! HORRIBLE!!!! If there was an option for 0 stars, that is what I would have chosen.