Cohen's Fashion Optical - The Sands Shopping Center

WORST EYEGLASS PLACE EVER! I went there to get a new pair of prescription sunglasses and had nothing but problems. First, I will say that the optician who did the eye exam was fine, no problem there. However, the first red flag was that the girl behind the counter took my order with a pen & paper, instead of inputting the information into a computer. The problem with that, is that I have vision insurance, and not all plans are the same...so I found it troubling that she was writing down arbitrary amounts to charge me, without knowing what my insurance plan actually covered. This resulted in a total charge of almost $400 WITH insurance. How could that be?? I had gone to another place 2 years back and paid FAR less..and not only was my prescription the same, I also picked the same frames in a different color. So, why would there be such a difference in price? The reason is that this business has shady and unethical practices, like taking advantage and overcharging unsuspecting customers, then collecting more insurance money than stated, and profiting off each customer without their knowledge. For whatever reason, and to my regret, I decided to proceed with the transaction, although the more I thought about it, the more I felt overcharged and taken advantage of. When I called the next day to cancel the order, I was told that there were no refunds, even though the order had not yet been sent to the lab. When the lady asked why I insisted on cancelling, I said I felt overcharged, so she put me on hold to "look into it". Lo and behold, when she got back on the phone 10 minutes later, I was told that I could be refunded $150. When I asked the lady if I was overcharged, she said yes, with no apology. THREE WEEKS LATER, I finally received my sunglasses, because apparently the people who work at the glasses lab are all drunk, since they "messed up the tint" THREE TIMES, and could not release my glasses until they were perfect. What a joke! And the best part? 1 week later, a lens popped out. Great work!! What a nightmare! Buyer beware!

What a great experience. Everyone was pleasant and knowledgeable. They helped me pick out a great pair of glasses for everyday use and for special occasions. People always ask where I get my glasses.