Cohen's Fashion Optical - Bay Terrace Shopping Center

If only I had read the reviews before I made my purchase!!!! The 1 star ratings are well deserved. They are deceitful and unapologetic for it. The executive office take no accountability for the individual store. Buyer beware and stay away.

Everything about this place is horrible, and most importantly ' staff '.
They misguide and give wrong information about your coverage plan, so you feel embarrassed infront of other customers and end up in buying out of your plan.
At first I believed that my insurance is horrible and doesn't cover anything but when called my insurance it was a completely different scenario!! I would never suggest this place to even to my enemies and have personally updated my insurance about this provider.

I purchased a pair of Lindberg glasses for over $1000 last year. One of the nose pads ripped and I was having a hard time finding replacements since they are a different size than most glasses. Since I moved from NY to NH, there are no AD for Lindberg near me.

I called up to ask for help in finding these, if they could put me in touch with service or if they could even sell me a few and mail them to me. The woman on the phone was very rude, she didn't even try to act nice and told me she'd take my number and have someone call me back. Nobody called me back.

I had gone back in to get my wife contacts and they were having a car salesman styled back and forth with a customer. I feel like I overpaid significantly for my glasses since I didn't try to bargain with them.

If I still lived in the area I would not go back here again.

Waiting on replacement frames for over 7 months now. Called today to check on them they said I wasn't even in their system!! So Frustrating about to call BBB on them. I bet by the time the frames are available my warranty will be up! This is so frustrating I paid $450 or a pair of plastic frames that broke and keep falling off my face and the lenses are always blurry! On top of the $450 was whatever they charged my insurance for! I can only imagine what the total price was since they didn't even put it on any documents that I saw. They had me sign a blank form and said it was procedure as they wouldn't know what my lenses would cost until they were completed? I asked for my Rx and they gave me incomplete information so I can't even order a cheap pair online so I can deal until the new frames are in! DO NOT GO HERE!

Been waiting on contact lenses for OVER a month... I don't own eyeglasses (maybe I should!!) so IT IS VERY IMPERATIVE that I have these in ASAP... and the Dr KNEW this!! I am now without anything and they don't have my prescription in stock... They said MAYBE in a few days!!! Losing $$ from work... and headaches UP THE A##!! DON'T go to THEM!!!