First of all, let's take care of some foolish assumptions I made prior to booking:
1 - A "ticket" is something you exchange directly for an activity or service (ballgame, bus ride, etc.)
2 - An "e-ticket" is an email/PDF/otherwise with a unique barcode/confirmation number, etc. that can be shown in lieu of a printed ticket. If it has to be printed, then IT'S NOT AN E-TICKET, it's a regular (ie. PAPER) ticket.
Apparently, both of the above definitions were interpreted differently by the moron (I mean, gentleman) that "served" me at the Shortline ticket window. Not only did I have to exchange my ticket (emailed to me at time of booking) for another ticket, but the ticket agent refused to read the ticket number off my cell phone screen. He insisted on having it printed out, even though the ticket/confirmation number was clearly displayed on my phone's screen! Since he was clearly useless, I asked him for a supervisor. At that point, he threatened to call the police....REALLY?!?! I ended up going downstairs to an internet kiosk (thanks, pizzeria!) and thankfully was able to print it out...
It takes me a lot to piss me off, but I have no tolerance for incompetence and poor customer service. I can't wait until the work week, so I can fire off a phone call complaint about this ticket window idiot (I believe his name was Alex).
I'm giving three stars because the bus left promptly at 11:15am, and the driver and gate agent were both pleasant and friendly. We were meeting a bunch of people up at Bear Mountain (some of whom had driven their own cars), and we ended up catching a car ride home, staying later than their 5:19 return time. For that reason, I can't comment on the return bus ride...
Shortline, please, PLEASE work on your customer service at the ticket window. Maybe they're used to dealing with difficult people, but don't go acting like everyone you're serving is the scum of the earth. And lastly, don't call it an E-TICKET if I've gotta print the damn thing out and trade it in for another ticket...Once I print it, it's no longer electronic!
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