Cliff Garden Florist

Flowers poor. Orchids faded and died quickly. Called. The card said "Merry Christmas Mom & Dad". Person on the phone would not tell who sent them. We have more than one child. Cannot recommend this florist. There are other local excellent florists. January 2016

Used them for the first time on a Valentine's Day, it took some time but my flowers were delivered and were very fresh

AWFUL! My fiance sent me flowers through FTD and the flowers arrived dead. This was the day of our engagement. I will never ever recommend that ANYONE use this florist. They will not refund our money, I have been arguing with FTD for almost a week and they said that the florist will need to pick the flowers up for a refund. I called to find out when they were coming and the man HUNG UP on me and yelled at me saying they are redelivering not refunding. Why in the world would I want MORE DEAD FLOWERS from a CRAPPY FLORIST WHO DOESN'T CARE!!!

WORST EXPERIENCE EVER! My husband went on a business trip which meant he would be away for V-day so he searched on the web and came across CLIFF GARDEN FLORIST to order me flowers to be delivered on Vday (as a SURPRISE). Not aware of any of this, I get a call 2 days before Vday, asking for my husband. I tell them that I am his wife but I will take a message for him. they tell me "your husband ordered flowers to be delivered on Vday but we cannot accept his order because the flowers he picked are too expensive". Im still in shock because I just found out that he was planning this so I tell the guy "oh, I'm sorry, I wasnt aware of this.. it must've been a surprise for me.."; and he has the audacity to say ";so what you wanna do?". No apologies no nothing. So I told him that he is extremely rude and unprofessional and demanded to know why he had to call the recipient of the flowers to tell her this? isn't it the normal course of business to contact the person that placed the order? then I demanded them to explain "flowers are too expensive" part of his explanation. Did he not pay for the flowers? what was this, name your cost website that he purchased from?? I am pretty certain he went on their website and selected the flowers that were displayed, and paid with his credit card, for the amount stated on their site... so WTH is flowers are too expensive? I demanded an answer for ruining my valentines day. he said hold on and put the owner on. A lady comes on and explains the whole situation saying that the flowers that were displayed were not available (or a bit more expensive during this season) and the place that he wanted to deliver to (my work place) was too far so she thought it would be better to cancel. So I asked her in what mindset and world it would be ok to call the recipient of the gift to cancel? She said she apologies and will take care of this right away. Never heard from them again- they just emailed my husband after our convo saying they are canceling the order. Vday came and went and no flowers. not even substitute flowers. no apologies. no reasons.

This is my husband and I's first Vday together after we got married few months ago. On top of that, I am pregnant with our first child and it broke my husband's heart that he couldnt be with me during our first Vday. Which is why he went on and ordered me the most expensive flowers and added chocolates as extras (because I am craving sweets lately) because he wanted me to smile. I know the florist would never have known our situation but.. I'm thinking.. anyone that wants to send flowers.. is because it is a special occasion. Cliff garden florist doesnt have to know what each of the occasion is, but they really should know that it is NOT ok to mess it up. You relaly dont get second chances with this. If they cant handle this, then maybe wrong business? Next time you want to put your special occasion into the hand's of Cliff Garden Florist- think about my situation and go ahead if you can afford to have them mess up the special day for you.

Never ever deal with the owner's hubby. He is rude man who think he is too good for the business his wife is in.