City Club Hotel

Beautiful boutique hotel. Small but had an elegant personal touch. Stayed with a few friends for a place tho crash after a night of birthday celebrations.

However there was a large roach in the bathroom. It freaked everyone out.
We made a complaint but they accused us of smoking in the room when none of us smoke. It was uncomfortable unprofessional to not address the issue at hand then follow up with an accusation so I probably won't return.

We got a "4 beds suite".

It was 4 beds crammed in a mediocre smallish room that didn't look at all as the pictures we saw online when booking.

The toilet seat was stained when we got in (they cleaned it after we complained and the staff was friendly).
For the price I wasn't expecting a 6 stars hotel, but not even a north Korean experience.

Location is great, but I wouldn't stay here again.

Our first visit to NYC in mid October. Good location & linings, room nice but small. No in room coffee marker. Great restaurant attached. Not sure I would stay there again.

I had to leave in mid night due to beg bug bites and it was my 30th b day w my husband. We left and went to the londen. Lauren the managervwas awful I was in a deplex suit a 600 $ a night room* there were nothing but problems to being with on the friday I checked in on my b day but me and my husband were gonna make the best of it. Then I wake up with bites all over my face wrists and neck. I run to staff and they are rude blaming me??? I left in mid night to the wonderful londin hotel! When I spoke to Lauren it was the most unprofessional experience and even more unpleasant than the shity club hotel!!! I stayed at the london till Tuesday so on monday Lauren decided to charge my debit card for noise complaint? When we spoke she yelled called me names didn't care I left her hotel in dead of night on my 30th bday. I never write bad reviews but this place and the manager lauren was rude and awful. They also dont have their own restaurant and lie in advertising. The restaurant is its own entity and amazing! So lauren continues blaming me I told her im still nyc fax to london to show me these charges I immediately called my bank disputed the charges and was made whole by my bank *deciding neglect & unfair charges by lauren. You runied my 1 30th birthday your hotel is horrable I cried all n8ght stay away from this theifting lieing and horribly managed hotel!! Its 100% zero. Go 2 london hotel or strand or wilcot for fair prices with ppl who appreciate your business* awful shame on you lauren!!!

The night I arrived I went to check in and they told me that i needed a credit card for a room deposit and to charge for all three nights I reserved online. They got the price of the room wrong. Also this is the only hotel where they tried to charge not only the deposit on my card, but all 3 nights at once. I've never experienced that. In EVERY other hotel I have stayed at and I travel quite often, they take the card for holding and then they charge the amount after you leave. Never all at once. I finally tell them to just charge for the first night and then the rest will be straightened in the morning. Which it was. The room was so tiny by the way I had zero space to lay out my things so I had to use my bed for everything. Then the cleaning lady cleaned my room after i put a sign on the door. I went to the lobby to tell them specifically to NOT let them in the room again and they again cleaned it two hours later. They took a personal item too. I went to the lobby to complain and the guy at the front desk apologized and offered $50.00 off a nights stay and i agreed. The next day I saw that it was not taken off my bill so I went again to the lobby and the gm who is LAUREN RAINER told me that basically the room was cleaned because it was my fault that I didn't c that the do not disturb sign for the door has a please clean my room sign on the other side of the sign. First of all, again I have been to many hotels and never saw something as dumb as that where a mistake could easily be made by a guest. Secondly, why wasn't this mentioned when I complained TWICE about my room being cleaned w the sign on. Why wasn't that mentioned then?? So LAUREN RAINER told me that even tho I was told i would get $50.00 taken off my bill, she tried to turn it on me and make it seem like I was at a fault. NO apology for my awful stay and experience, not a single kind word. She is unprofessional both appearance and verbally. If anyone wants a great hotel go to a Double tree and there you can get all the free chocolate chip cookies that you want, and your room won't feel like a closet. Oh yeah, and $20 plus $10 fee for ordering a club sandwich is highway robbery.