CITE

Horribly unprofessional service!!!! I would like to give no star if I could. I purchased a sofa bed from them. It took almost a month to get delivered to home. It was a good bed but not a comfortable at all for a sofa. Decided to return. Per the policy, I am supposed to get refund of 70% of original price--paying for restocking, delivery, etc, which ended up paying $ 2,000. Its fine--I'm the one who changed the mind on the purchase. Now I'm trying to return the sofa. It took almost a month again to return the sofa to the stores after multiple calls and multiple lame excuses. It finally retuned on July 20th and today is 8/2. I even haven't been able to confirm if the furniture was received safely let alone get the money back. It's been two weeks and my husband called PJ to kindly request updates. She's either not picking up the phone or making excuses that she's either with customer or left the work already. I'm not sure what's up with her, but I know for sure this is the worst service I ever had. I've been working with different high end furniture stores-never had this kind of issues. Yes, they have some interesting furnitures that I would've interested in purchasing in the future. But never ever do i want to do business with them anymore. I also really recommend people not to purchase here unless you are ok with horrible/unprofessional/low quality service. I really hope I get my money back soon.

Being among all the other furniture places on Greene St., this place has it's own vibe - the showroom is beautiful, the staff is super friendly and helpful. They have products from all over, but the price tag is little higher though. Recommended if you're shopping for originality.