Chase Bank

This is the worst location ever. It's the only Chase bank in the whole neighborhood, so the lines are always long no matter what time you get go up there. Smh

The bank branch has poor customer service, and no one seems to care. I came in to open a new account and had to wait for almost an hour to see a rep (the rep was also very slow and did not seem to know what he was doing). I'm not sure why Chase corporate office doesn't look into this. Will not be returning to this branch.

I love coming to this bank since the renovation. The tellers are always courteous and although it may be crowded at times the service is usually fast. I recently went in the bank to withdraw money on a Friday, I guess it was at the same time people were getting their Social Security checks. The wait time was an hour and a half, the tellers were alternating between 1-2 tellers at a time. This day was ridiculous and until that day I never was waiting in line this long.
They need to have more tellers at the windows and less in the cubicles because when the capacity of people accumulate to this extent additional help is needed at the windows.
I noticed there were 2 Kiosks machines placed in front of the empty teller windows for individuals to use, but there wasn't any tellers available to assist people in using them. That also presented a problem and contributed to the long line.
Prior to initiating these new devices people should be instructed on its use and it should be able to address all the needs of banking if there are going to be only 2 tellers to service a large community.
I still enjoy conducting my banking transactions at chase, but in branches located in communities such as this we should be issued the same commodities as experienced in Manhattan or downtown Brooklyn Chase banks. We should not be deprived in any way.

Worst branch I've ever been in. Always a long wait for tellers. They should have longer hours on a daily basis to adequately serve such a large community.

very good and very understanding of of a person as a person.