Capital One Bank

This location is worst than poor. This branch doesn't keep up with the updates and doesn't even have a notary public. They are still having customers fill out deposit slips. Hello people! We don't have to do that anymore. How in the hell do you have a bank with no notary? Pretty much every account manager should be a notary. I actually had to beg an account manager in chase bank next door if he would notarize something for me. In which he did. Capital One Bank overall has been good so far but just this branch and the courtesy I never received had me questioning my choice of banking. I am so close to leaving and going to Chase or TD Bank. They never want to give you change. They always make some lame excuse stating they don't have any coins. When you walk in there majority of the higher department is lounging in the customer's waiting area. They don't greet you when you come in and when you ask them a question they look at you as if you are this strange person. You can hear them joking and laughing speaking in Patois cursing, ranting and raving. You can't use the bathroom there. They tell you their bathroom is not for the public. I saw them turn away a pregnant woman who was a member there. Where do they do that? The tellers aren't trained well at all. They forget how to do things and have to call management every time. Each time I visit (and the only reason I do is because it is convenient since I shop Walbaum's and have a mail box at the UPS store nearby) there is always a new teller there. They are firing more than hiring. I think Capital One should do a whole entire sweep of the place and get rid of them all. Start afresh.

CUSTOMER SERVICE WAS HORRIBLE! WAT WAS TOO LONG AND THE MANAGER WAS RUDE. I CLOSED MY ACCOUNTS RIGHT AWAY!