Budget

The worst customer service ever! The employees are extremely rude and don't want to help you with anything. It's like I'm inconveniencing them by renting a car. I will NEVER rent from here again

I'd rather give them no stars, but it's not possible with this application. Booked a car for time, and they made us wait almost 2 hours. Couldn't accept the credit card, which have never been a problem by other car rentals. The service is poor, employees are rude and have no idea about anything. This place is ridiculous ...

Took a car on 3rd July for the long weekend. Got the car 90 mins late.. I let go of that as it was the long weekend and I expected that to happen. Took roadside assistance and the car broke in 30/miles. Called customer care they asked me to pull over to a parking lot. Waited for 3hrs and then got a 5 seated for a 7. We were 6 so I told them I couldn't use that. Next they asked me to drive to airport and advised Avis will have a car ready for me.. So drove the car for 39 miles to hear that I had a budjet contract which I had told the customer care earlier. Now had 4people stranded in a gas station and I and my wife in the airport.. We made a visit to bujet in the airport and they have a 9seater which was extremely intimidating.. I called off the trip and lost 400$ on hotel reservation.

Budget is the WORST place you can rent a car from. The website clearly says pick up available and when i called, the guy at the reservation desk gave me a hard time. He out right refused to do it. On top of that, when i called get the car i reserved, he said it was not there. I then told him that i had a reservation and he said, "how can i give you a car that is not here?" I thought that was the point of a reservation but i dont know. This location opens at 7:30am but its 8am now and i have been calling for the last 30 minutes without an answer. Go with Enterprise and save yourself the headache.

I call to confirm my car was available... They said it was.

Arrived to pick up the car and it was rented to the customer before me.

My reservation was $80 for 2 days, they refused to give it to me at the price I had reserved it for and wanted to charge me $160 for 2 days.

No supervisor or manager to honor my reservation.

If you need a car, I recommend going somewhere else.