Budget Car Rental

The worst place, tricked my mother to buying insurance, told her they could take her home if she gets into an accident, such a sleazy agent, I will never use them again

Good deal and rate on this rental, easy p/u and rtn.

Jack Philip Shandra

Never rent from here. Horrible customer service. The operator, Sal (who gave himself a five star review below) will squeeze every penny out of you.

In February, we rented a car through this place while our minivan was under repair. The rental was set up and approved with Geico. When we returned the rental car after our van was repaired, the employee at the desk (a woman who works there on Sundays) said it was all fine with Geico, paid in full. So we left, and then saw a bill for $478 on our credit card a couple weeks later -- the full price. When I called about this in early March, the other weekend employee there looked into it. On calling him back, he disclosed that the other employee had put through the wrong insurance code and thus the claim was never paid. He said he would rectify it. Now more than a month later, we have no refund on the credit card. I just stopped in, and this new owner Sal said he had to resubmit it to corporate and there was nothing he could do -- as if he could not issue a credit card refund (total bs). So much for the claim that this new owner would improve customer service? I'm ripped off $480 and he is making excuses like "we do thousands of rentals...", as if he can't keep track of whether such a terrible error has been rectified. Utterly pitiful -- never rent from this place.

Its always pleasure to work with budget specially the one in west caldwell, Fadi is an amazing manager, I have a business and I always rent from West caldwell budget, in one word he made my life easy.

Thank you so much Fadi for the hard work.

Lazhar Berkat
Van Express