Brooklyn Bridge Bike Rent

This company has the worst customer service. We traveled over 45 minutes to get to the bicycle shop and ended up being unable to rent a bike. While trying to reach the location our taxi driver got lost several times due to the inaccurate directions given by Giselle at the front desk. He tried using the direction his navigation gave him but it kept taking him to the wrong location. We are new to NYC and did not know that the same street is in both Manhattan and Brooklyn. The website didn't clarify enough so we called the company. After calling the first time, Giselle told our driver they were located in Brooklyn and when we asked for any landmarks close by she said "I just gave you the address that's all you need" and hung up. After driving around for another 20 minutes he still couldn't find it. He called back and asked her once again where exactly in NYC they were located and If there were any landmarks nearby and she responded " I don't know I gave you the address maybe it is Manhattan that's all I know " and hung up once again. Luckily the taxicab driver was able to identify her phone had a Manhattan area code and figured out on his own how to get there. After wasting over an hour in commute time, we finally arrived to the shop. Giselle was at the desk and didn't greet us or even look up from the YouTube video she was watching. We told her we just called her to find directions and would like to rent bikes and she just looked at us. Finally, we asked if she worked there and she said "no I don't work here" yet she's the only one sitting behind the desk. At this point we really didn't even want to give the company business but traveled so far to ride the bikes so we asked her if we can please just start a reservation. She said "no you can't rent any bikes sorry" after asking her why she said "everything is booked for the weekend" There were at least 50 bikes in the shop at the time and no one else walking in and out of the store. There was one other employee outside the store that noticed her unprofessionalism and tried to leave the situation so he wasn't any help either. Finally, we gave up dealing with the most unqualified employee we've ever met and decided to do a walking tour instead. I strongly urge tourists to look elsewhere as this place is evidently ran poorly and it is not the kind of company you would want your credit card information held at. There are plenty of other options in NYC that will gladly take your business !

Tried renting 4 bikes for my family from here to ride the Brooklyn Bridge but ended up walking. This was purely based on a staff member who was rude to my family, arrogant and not interested in helping or in fact doing her job - ie renting out bikes. In four weeks travelling across the states, this was my worst customer service experience, so it felt good not to give Brooklyn Bike Rental our business. TERRIBLE.

The person at the desk did not speak English and had no idea what he was doing. In the guide book it said there were tours but the guy at the desk said there was none, so wtf, and he was super slow and kinda rude, don't ever go here!!!!!!!! And for what I am paying I would expect better bikes, lastly the guy promoting the bike place on the street started to follow us and only cared about his commission and was overall extremely rude and pushy, never go here!!!!!

Ok.