Brilliance Auto

My fiancé bought a car from here when he was around the age of 17, he built his credit and has since been in different vehicles, enjoying them. Through the vehicles , Brilliance Auto has guided him through his decisions and also, making sure he gets the best deal he can . Now we are expecting a gift from god and have traded my nightmare of a car, for a beautiful Dodge truck for our new child on the way. Brilliant Auto, simply cares about their customers , and not just about the money . They took a hit on this deal , but did it anyways for our family . We are glad to be apart of the Brilliant Family , and I am sure we will have a Brilliant Baby .

Top class dealer . Started here with no credit , paid my bills on time and was able to swap out my car and advance to a better one. From there, I now lease a 2014 honda accord within 1 year and a half. Not just a dealer . But a friend .

You guys are the worst criminal corrupt dealer I have ever seen you guys act like you're a bunch of thugs and I hope someday you guys get what you deserve

There's a million dealer ships out there! Don't go to these people. My fiance and I bought a bmw. Drove off the lot back to PA the car was not detailed valcumed or washed front right headlight was out. Called them to TRY and accommodate us, they referred us to pepboys we were told they would cover the bill once the service was done pep boys called brilliance auto and they argued about paying for the headlight repair. How embarrassing. Yes the did pay for it them. The headlights alone were a mess they were after market so pep boys had to put in stock lights when really the dealership should have done that before they sold the car and because that one light was blown and repaired we had to get arrange for another service date to get both lights matching.

Not only was that a hassle the temporary lisence plate we were told it would take 20 days for us to receive the permanent plate 20 days came and went I had to call in because a cop told me I'm driving illegally. Called into brilliance auto they said I had to wait over the weekend for them to request an extension temporary plate. Once that was confirmed the front desk receptionist assured us our permanent plate would arrive in two days!!!!!
She was incorrect!
I have to call in daily to ask about the status because no one calls us. And the salesman who sold us the car is never in or busy as well as the manager. last but not least we called in and asked for copies of our warrenty and purchase receipt still nothing.

Anyone who spends 25 thousand I'm sure could understand my frustration I work two full-time jobs and I voiced my concerns to the receptionist and yes I hung up on her because her incompetence was ridiculous. The manager Carlos called me stating he wanted to resolve the issue but he obviously wasn't a man enough to listen to the poor service I received about his receptionist laughing as I was frustrated about this whole process he placed me on hold!!!!!! The nerve
The this little post isn't even everything just a small dose
Very unprofessional
Very incompetent
Completely disgusted people like this exist.

I bought my car in May of 2015. My salesman was very nice and helped me through the whole process as a first time car buyer.
Any issues I may have had since purchasing the car, they have been very diligent to help me fix. Great staff, love my car.