Botts Shell Services Center

I've been taking my cars to Botts Service for decades- I even bought a car that they had for sale on their lot once. My experience with them has always been 100% great. I've recommended them over the years and these references became regular customers for them.

If I could give no stars I would, these brother's who own this shop are so far from honest it's ridiculous. PLEASE DO NOT BRING YOUR CAR HERE, THEY WILL RIP YOU OFF!

I TOOK MY WIFES CAR TO BOTTS SERVICE CENTER FOR MY YEARLY INSPECTION, THEY TOLD ME I NEED FRONT AND REAR BRAKES. I TOLD THEM MY WIFES CAR JUST CAME OUT FROM THE DEALER FOR ITS MAINTENANCE SERVICE AND THEY WENT OVER THE COMPLETE CAR,GREG BOTT TOLD ME IT DOESNT PASS INSPECTION,BUT I WILL DO U A FAVOR AND PASS THE CAR SINCE YOU ARE A NEW CUSTOMER.I WAS CURIOUS AND TOOK MY WIFES CAR BACK TO THE DEALER AND TOLD THEM THAT THE CAR WAS AT BOOTS SERVICE FOR INSPECTION AND THEY DIDNT WANT TO PASS THE NEW YORK STATE INSPECTION BECAUSE IT NEEDED FRONT AND REAR BRAKES, AND I JUST HAD IT IN FOR ALL THE MAINTENANCE WHY DIDNT U TELL ME...I WAS VERY UPSET WITH THE DEALER SINCE MY WIFE DRIVES MY KIDS AROUND, I LEFT THE CAR WITH THEM, AND I RECEIVE A PHONE CALL FROM THE DEALER TELLING ME THAT THERE IS NOTHING WRONG WITH MY BRAKES, AND THEY ARE TRYING TO RIP YOU OFF!!!!!!!.....I WILL NEVER USE BOTTS SERVICE CENTER AGAIN..... THEY ARE THE MOST DISHONEST, PEOPLE I EVER SEEN IN MY LIFE!!!!! STAY AWAY!!!!!! THIS MIGHT HAPPEN TO YOU!!!!!!! PLEASE ALWAYS HAVE A SECOND OPINION BEFORE U RECEIVE ANY WORK DONE FROM THESE TWO THIEVES WITH A SMILE ON THERE FACE, AND THEY GO AROUND SAYING THEY ARE THE MOST HONEST PEOPLE IN TOWN!! HA! HA!

I have been going to Bott's off and on thru the years. Every time I get the bill when something is done its always double what I thought it would be and tell myself I am not going there again. Time goes by and I forget and go again, plus I am not a mechanic so maybe what I think and see on forums online aren't correct when it comes to how many hours it takes do something.

What these brothers have done after Hurricane Sandy, will finally make me remember not to go there again.

Now Bott's isn't cheap with their gas, but I drive by almost everyday and the day before the storm the price on the sign was $4.059 for regular (BP up on Port blvd was $3.899 for regular at the same time). When Bott's finally got power, they had lines 3 to 4 blocks long.....price now $4.259 for regular and that is their cash price (who pays in cash any more) so the real price is $4.359 for regular. They had that same price the whole time until they ran out of oil. Now that the lines aren't there... to my surprise (sarcasm) they are at $3.999 for regular (cash price). Now they may try to say there was added cost to get the product there....well I work in the fuel industry and there was no added cost at that time from the distributors and gasoline futures didn't go up significantly to justify that increase...... to boot BP up on Port Blvd at the same time there were lines had the same price of $3.899 for regular (credit or cash) that they had before the storm.

Another example is Harbor Deli, brought in a generator to have power (so they did have added cost to their bottom line), lines out the door.....prices never changed! They could have done the same as Bott's but didn't.... a lot smarter business decision in my opinion.

I see it as Bott's being opportunist..... who does that to their neighbors/customers and expect their business after all this is over.....sad thing is most people forget (just like I did)....and some people don't care or even noticed.

If they can do this during a time their neighbor/customers where dealing with hardships what are they doing to their customers when times are normal?

If you don't know them, they will screw up ur car so you come back to fix it again. I got my tires changed and soon i need a lower bolt joint and when i got a new timing belts and hoes, Now i need a new water pump. its strange