BMW Greenwich and BMW Mamaroneck Service

Never fixed the problem and left multiple cuts and black finger marks in interior. The service department just don't care about you car, they made the damage and don't even apologize..

0 out of 10
waiting 5 plus days for a tire repair and the worst is they never return phone calls and place you on an endless phone hold.
this place is horrible

Horrible customer service. They walk around and ignore you, only interested in doing the least amount of work. If you call, the only thing you will receive is voicemail and no one ever calls you back. Smiles and polite speech does not make poor service seem any better.

My experience with the management has been deplorable. I have never felt such disregard from a customer service team in my entire life. They were more focused on making excuses and filming a promotional video then tracking down my vehicle. I have been a loyal BMW owner my entire life. Personally for the past 10 years as a family for over 20, and that includes living in several different countries owning several different makes & models. I even root for the BMW F1 racing team. Yet they had no difficulty charging my credit card. I would never ever return here... yet when I went to drive my vehicle last night my lights are not working (even though it says they found them faulty and replaced them) so sadly I must return to BMW today because my safety and the safety of those on the road is now at risk. I sincerely hope that I can amend this review, because I believe in the BMW experience. Only time will tell.

Well managed service and parts departments. Been a customer for 14 years. The spirit of John Gannon lives on the new Port Chester BMW.