Big Apple Laundry Depot

This was a great laundromat, but it seems they've gotten some new dryers since their old ones were always out of order and never heated up. And with the new dryers came a price hike for the washers. $7.50 for the largest, $5.95 for the mid tier and $2.95 for the smallest. These prices are per load. The dryers still seem to be 25¢ per 10 minutes. Up until now, the largest used to cost $5.75. It's ridiculous. New Yorkers have to worry about fare hikes every year and now the price to even wash your cloths is ridiculous. Not coming here anymore because there are numerous laundromats in the same area (Newkirk Plaza) that are cheaper.

Great laundromat, when the dryers work. Tip I've learned, only put on 10 minutes at a time because you might loose all 30 or 40 to a broken dryer. Also the machines only do a warm or hot load sometimes. I've been coming here for a year and I've just notice that if it's working on hot or warm water, steam comes out the top soap area, that's a good thing that's never happened before. Also "free wifi" on the colorfully flashy banner means you can connect but doesn't work ever. Other than that it's really clean and nice when you get a couple good machines.

The washing and drying machines all need to be replaced, they suck so bad. My detergent sat in the washing machine and when it had finally went down it was flushed down. My clothes washed with nothing but water. The dryers, no matter how much money you put into them it wont dry your clothes. Ever since the Russian owner left this place this place has been nothing but garbage. DO NOT DO YOUR LAUNDRY HERE. I'm surprised it's still opened, I would shiut this hell hole down and replace it with something new.

I have used this delivery service for the past five years and the service continues to decline. I have orders not delivered and orders lost. Tonight would be a great example, i called at 6:30 to have my laundry delivered which they told me the delivery guy was not in yet and they would deliver as soon as he came in, called twice more, 8 o'clock then 9:30 asking where it was and told it was on the way. They called at 10pm stating that the delivery guy ended at 9pm and my laundry would not be delivered. I complained and they said they deliver on thursday. My response was that thursday was not good since i work late and that was WHY I called today. They offer to deliver my laundry after 10:30, which i told them was ridiculous since i needed to be up at 5 in the morning and i was only awake at this point for them. I asked for a Wednesday delivery and they told me it was not possible due to no driver. I informed them that I was taking my business elsewhere and writing a bad review on them.

Unfortunately Big Apple Laundry is the only laundromat in my immediate neighborhood that does wash & fold. I honestly think they are one of thew worst run businesses I have ever come across. The people who work there are rude and when they lose clothes or mess them up (buttons ripped off, tears in the clothes) and you point it out, they will actually argue with you and try to tell you you are an idiot - you obviously never put that article of clothing in the bag or somehow the rip is not their responsibility. They also often are not ready with the clothes when they say they will be. I have gone there a lot out of lack of choice but their terrible service is sending me packing.