Best Western PLUS Hospitality House

horrendous i cant believe our stay was that terrible i paid for a "top quality pent house suite" and it was almost as bad as staying inside of a hospus in England next time i come i will be staying in a Hampton inn

This place is horrible. Customer service is horrible. Do not stay here! If you want to be treated like you are in prison then by all means! NEVER AGAIN!!!

Have stayed hotels, motels, self catering, but never stayed in a hotel like this one. The first room we went into, couldn't swing a cat, it had a bath the size of a sink, broken furniture and poor deco. We paid for an upgrade which was only slightly better. We are returning to New York this year, staying in the same area, but definitely not this hotel. The only good thing going for it, was Hurley,s bar next door, where we could get drunk before returning to our slightly better upgraded room. We stayed September 2013, hopefully things have improved....

This hotel is quaint , welcoming , and charming . Our apt was well appointed , clean with lots of space , Making us feel at home ... They welcomed us with complimentary water and snacks . Our experience was perfect ....

we lost our home in Long Beach, NY-- We have a baby and an ENglish Bulldog and we have been living in hotel rooms and dropping thousands when we need to be spending this money on rebuying all the stuff our 1 year old doesn't have anymore .. strollers, crib.. ect ect When we got the news that FEMA would pay for our hotel until the 16th, we were of course so grateful.

We called Best Western and the guy asked if I was FEMA when I said yes, he told me he no longer had rooms. He was so rude to me. I got online to book and I see they actually do have rooms so I call back. When I informed him of this, he replyed that he had taken enough FEMA victims in and then hung up. I was in tears. We have lost everything and I couldn't believe how cruel someone could be. Could you imagine if it was the other way around how he would feel?

I am so disgusted and sick at how cruel people are. Thanks so much Best Western for your compassion and help in a time of need.