Bear Glass Co

I was impressed with their professionalism and customer service. There prices seemed fair as well.

Great company to work with. Used them for a house remodel, and a bath enclosure.

Had the same experience as the reviewer before me. What a horrible disgusting customer service experience. I'd never think that asking for a quote would be so difficult. I understand they are "very busy", but rejecting business and hanging up on a legitimate large order is a stupid way to do business. It's not like they are the only ones that do glass in NYC. As a business person, I surely would never in my right mind lose a customer. I never bother to leave reviews unless the business is very bad or very good. Fact that I left this review means the business SUCKS.

Very unproffessional, dont finish jobs in a timely manner…. Unreliable

If there was an award for worst business practice, Bear Glass would be on the short list. I ordered two pieces of patterned glass to be tempered and the salesperson said he had the glass in stock and with tempering it would take about a week. I was busy with other jobs and did not check in with them until three weeks later. The rep said the glass was cut and was at the tempering facility. Another week goes by and I call to get an update. No one knew what was going on with my order, but would call back by end of day. Having received no call, I called the next morning and the rep told me that one of the pieces of glass broke and would have to be re cut and sent out again to be tempered. The rep informed me that it should be ready by next Tuesday. So, according the Martian calendar that Bear Glass apparently uses my glass should be ready by Twelfth Night? I would expect this kind of incompetence if Bear Glass were the only glass company in a 200 mile radius in a sparsely populated part of the country, say, Wyoming, but this is New York City. The rules of competition apparently do not apply in South Slope. STAY AWAY, STAY VERY FAR AWAY!