I've been leasing cars for the past 10 years and this was the worst experience ever. I got into the lease August 2015, in October 2015 I gave in the car due to water getting stuck under the seats when it would rain. After 1 month the car sitting in there service dept I go there to pick up my personal belongings and see the interior of the car completely stripped, no steering wheel, no dashboard, no panels, without even letting me know that's what they were going to do. Whenever I called during the month the car was in the service dept all I was told there waiting on Ford to give permission on ordering parts and the car would be ready very soon "not true at all ". Every time I would call and ask for the service manager he always happened to be in a meeting... I called 3 times in 2 days and I was told he's in a meeting and they wasted there time taking down my # and was told he will call you once he's out from his meeting. So when I called for the 4th time on the 3rd day and asked for him the receptionist says ummm, I interrupted and said let me guess he's in a meeting I guess it's the same meeting from 3 days ago that he was supposed to call me back from to let me know what's going on with my car. She promised he was going to call back "never did" guess he's still in that meeting....... After 2 months the car sitting I there service dept, and dealing with Ford themselves and I must say it's very difficult to deal with them if you have a problem. They do nothing for you as the customer to help you out in any way possible. They promise you phone call back and bay ridge ford or ford headquarters don't have the decency to call back when they promise you they will. So my last experience with bay ridge ford when I decided to cancel my lease agreement since ford didn't wanna help me out and get me into a new car, after the car is obviously a "lemon" since it's been over 2 months and the car it's still not fixable, one of the service dept reps texted me saying they need the loaner back since I'm canceling the lease. Mind you I've still paid my lease payment the 2 months I didn't have the car. So I realized I left personal belongings in the car and I asked the service rep, if he can please send me my belongings with the guys who will pickup the loaner, he says not a problem. So when he's telling me the guys are on the way to pick up the loaner I asked him again if they had my belongings and he says no. I was a bit upset and asked why and he says the guys didn't stop by the shop before they left. So I told him then you are not picking up the car until I get my belongings. Next thing he tells me he's going to call the police and report the car stolen and have me arrested. This is when I hit the fan after hearing what he said and realized what type of people they are.
VERY UNPROFESSIONAL AND DON'T REALLY CARE ABOUT YOU. I DO NOT RECOMMEND ANYONE TO DEAL WITH BAY RIDGE FORD.
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