Bank of America Financial Center

ATM Fees are to high compared to other banks

I have been doing business with Bank of America for almost 8 years now, and I have never thought about canceling my account until today. I wanted to get a temporary debit card because of a claim that i filed for a fraudulent transaction on my account. I arrived with my 2 month old son and wife at 4:32pm. This branch OFFICIALLY closes at 5pm on Mondays. As soon as I enter the building at 4:32 I get on the rat maze line with my family and patiently wait. As I arrive at the teller I tell her my story and she reluctantly explains to me that I have to wait on the other "customer service" line. We got on the line and immediately we were told by the worst bank employee, named Gilbert, that we were too late and that we would never be seen. In our shock and amazement we stood there dumbfounded. I then tell him that I walked in before 5pm and I only wanted to get a temp. Debit card. He gets agitated, rude and disrespectful telling me there is no way anyone will ever see me. I then spoke with another employee by the name of Curtis and he said the same thing. Curtis even went so far as to tell a third employee that everyone on the line should be seen but my wife and I should be left there waiting. We waited for another 20 mins refusing to leave, because after all we were there for a 5 min 2 step process. We were finally seen by the only employee that was courteous and Curtis makes a disgusted face and scoffs at the sight of me being helped. Meanwhile Gilbert left 15 mins early and told another employee that he had been working since 8. As if because he had been there sick 8 that gives him the luxury of leaving 15 mins ahead of scheduled bank closing. All in all it was the absolute worse experience I had ever had at a bank of America branch and I hope both Curtis and Gilbert get fired for bad customer service, not wanting to do their jobs and overall rudeness.

It works just fine and I would use it again.

excellent!!!!!

en ese banco me sentí ofendida , la mánager ase burla de los clientes , hay q tener mucho servicio al cliente entren a su personal