Bank of America Financial Center

really slow and bad service.

Called every ten minutes for an hour. Each time the machine said that all the associates were busy. I agree with the previous reviews. The branch always has a line reaching the door and few associates ever working.

I own a business in Washington Heights. I had a terrible experience trying to open a business account. The bank representatives seemed poorly trained, disoriented and indifferent to opening a new business account. I arrived to the bank at about 11:00 am and was hoping to be out by noon. I had to wait approximately 35 minutes for the business representative who was not attending a client in his office. I returned to my business to get additional business records. When I returned at 2 p.m. the business service representative stated he would attend to me shortly despite having met with him already at 11:00 am. He saw the next client while I waited approximately 45 minutes. I left and ordered a slice of pizza. When I returned the same business representative was with the same client. I waited another 15 minutes. I gave up waiting and asked for my papers back. I lost a day of work at my business trying to open a business account. I prefer to take my business downtown where the service is prompt, reliability and the competency of the employees are more reliable. Management should pay closer attention to this branch!