Banfield Pet Hospital

I have been using Banfield for ruffly 13 years and I NEVER EVER had any problems with Cathy. I only had problems when Cathy wasnt there as for the review dated 3 weeks ago I cant imagine what that lady was talking about because I have been using them for about 13 years. As a matter of fact I said if Cathy or the tech Christine ever left I would leave there too. They take all the necessary time with my dog because she is a hard dog to work with I only trust them with her. Petsmart dosent need to review their employees they need to review their customers who dont know great customer service when they see it.

This review is for the Petsmart on Forest Avenue. I have been coming here for over 6 years for grooming and vaccinations for my 3 pets. I called to make an appointment for my dogs to be groomed and was told I needed to renew rabies shots for my animals. I was told I can come in today to have those shots done so the dogs could be groomed the following day. I meet with a woman named Cathy who should not be interacting with people. She may be good with dogs, but clearly people are not her forte. For a place that just opened, you would think she just worked an 18 hour shift. She's immediately aggravated and doesn't want to do any additional work. I won't be returning here for any services as I feel I was treated like a moron for coming without an appointment even though I was advised to. Petsmart: you need to pay more to find more competent employees because these people act like trash and ultimately will put you under. Now that I see the terrible reviews you already have, I understand the dynamic. Let's see if Cheif of Staff Cindy or manager Antonio gives any attention to this review. I highly doubt it. You guys lost a customer for life.