Banfield Pet Hospital

I love it..they are really nice and help full,they so lovely and nicely with my dog (Rocky),Every question the I have they answer me, and the medical plan the they have it will save you a lot money..I will recommend this place.

These folks are seriously the best. The entire staff are all kind, sweet, caring, knowledgable and capable. I have been coming to them for over 4 years and honestly I cannot say enough good things about them on all fronts. Excellent communication, even when they're slammed/busy. I have the health plan and it has saved me from there start. Additionally the preventative care and yearly comprehensive exams are excellent. Considering this is NYC the prices are very reasonable.

The doctors are excellent, kind and willing to take time to explain what they are doing. I give them A+. On the other hand the practice's business model is terrible. Since when must docile cats be sedated before getting x-rays. There is a lot of pressure to upsell the insurance plan (which if you look at the fine print-does not cover very much-even though at first glance it would appear to). I want to give this place a good rating but I can't because I believe that the bottom line drives the policy. When you question anything, you are told "Thant's company policy...there is nothing I can do"....right on up through management. I am not going to sedate my cat just because it's company policy.....I want to know why and how it is in her best interest......especially when I tell you that sedation could kill her.. People write policy and if the policy is wrong....fix it. The business model is rigid and not in the best interests of animals and their humans. Sorry. I hope the doctors who work there now move on to greener pastures where they are free to concentrate on healing and not selling.

We have been to three Banfield hospitals around this region and by far this
location is the best. Max is large and muscular so he is often misunderstood,
and this was the first time where staff members were not scared or intimidated
by his size. They were very careful with him as if he was their own, and now
even nutty Max likes coming here! Their entire team got to know him from head
to tail after just a few visits. The male nurse is very reassuring and provides
us with a lot of helpful tips to prevent future problems. Dr. Douglas tells us exactly how Max will react to what is being done and is spot on. They have clear procedures for how things are done, and have repeatedly correctly diagnosed and treated our pet, better than some of the allegedly best vets in the city. What I especially appreciate is they are conscious of the fact that we were working class people who do not have unlimited funds. They will communicate with me at all times to let us know what is going on.

We have total confidence in this clinic because they know what they are doing
and they actually care.

You must visit Dr. M. Douglas at Banfield in East Harlem NY. For years I went to Banfield in Woodbridge NJ for my dogs' care. I was so elated to find Dr. Douglas. We had her over a year and in that time, she increased the quality of life for my 12 year old dog. She removed a cancerous tumor from her as well. I was so upset when I found out she was transferred to East Harlem. I had to follow her there. The facility is very clean, organized and most importantly, has Dr. Douglas on staff. From the first time I met her over the phone, I felt she cared about my dogs. I knew when I dropped my dog off for surgery, she was in good hands. I would recommend her to any pet owner. She thinks outside the box, is proactive, doesn't push unnecessary tests or procedures, returns my calls, calls me to discuss tests results, and truly cares about the well being of my dogs. It doesn't get any better than Dr. Douglas!!