Babies"R"Us

Great selection. Huge store. They don't sell much footwear though.

Two stars for near my house.
Every time I feel like most staffs don't like their job, not helpful very very slow even with attitude, except several gentlemen work in diaper area.
I drive 25 min to go to buy buy baby in long island.

Worst returning experience ever and inexperienced associates in the store including the manager!
I try to return an mattress my wife brought 3 weeks ago. I give the mattress, receipt and new credit card we received to the cashier. She scans the mattress and tells me that "I can give the store credit for $xxx". I say to her "No" and I would like to have the money credited to my credit card. I explain to her that I came here last week already to return it and the other cashier told me "she can have the money credited back to my credit account if I have actual card with me". Here I am today. I bring the new credit card we received and receipt. Your guys still can't credit back the money to my account instead of saying that "I will give you the store credit." Then another associate come over to help. I explain to them one more time what has happened last time I came here to return and what happened now. She takes a look at it and try to return it for me. After she is done scanning the bar code and try to credit back to my account. She stops and says to me that the last 4 digits are not the same comparing to your credit card. I say that that's only card we received in the mail and I didn't receive any other card beside this one. She can't do and she calls her manager over. I am thinking like why is it so difficult to credit back to my account. The manager take a look at it and say to me I can only give you store credit unless you show me the credit card you used on the receipt. I am like come on. That is temporary card! Where am I going to get that credit card for you? Then she insists that she can't credit it back to my credit account. I am standing there look at them. I am like "Are you serious? Last time I came one of your cashier said that I need to bring the credit card we received so that you could credit the money back to my account. You can't do it now!" I am just really disappointed and upset. I ask them where am I supposed to get credit card that has same number on the temporary card? They keep saying to me that since last 4 digits are different and they can't credit the money back to my account. They ask me to get temporary card again. I say to them "last time I was here with temporary card and receipt. Your guys couldn't be able to do it. Why do you want that this time? I feel like they don't really know what they are doing in the store instead of looking at me like you are idiot and stupid! I really don't want to argue them anymore. I drive 20 minutes to home and get the temporary card. Instead of going back immediately. I call the customer service number on my credit credit. I explain to the representative that I try to have the mattress returned and credited the money back to my account. They can't do it for me in the store. I ask the representative why my credit card we received number is different than the temporary card. She says that is very normal. It has been always like that and whoever works in the store should know about it. They should be able to return the item and credit back the money to my account since it is same account. I feel like I am a ball kicking back and forth. I gets really pissed off this time. I have been there 3 times including today's visit. I go back to the store and try to explain to the manager. I tell her what the representative tells me. She keeps ignoring me and asks me to stop talking. She says that I am yelling at her and curse her employee. I am like you need to be honest! She keeps saying to me "if you don't stop talking, I am going to refuse to help me." I am like as a manager you should know that temporary card number is always different the actual credit card number. You make me drive back for nothing and it shouldn't have happened. She doesn't even apologize or say sorry to me. She just keeps telling me to stop talking. I say the facts to everyone in front of her and I want to let everyone know how ignorant and unprofessional she is. Then I go to cashier again. They are able to return and credit back the money to my account without even looking at the temporary card!!!

My husband and I went to set up our registry yesterday. I liked that the store is one of the larger ones in the area and seems to have ample product and lots of different options to choose from. Setting up the registry was easy and great-- the staff member was friendly and helpful. The prices and sales on items were pretty good too-- spend x amount and get a gift card, buy x amount of product y and get a % off, etc.
Now, the cons... the register gun kept dying on us so my husband had to run back and forth to the registry desk to switch out the gun every 10 minutes. Then, it was impossible to find anyone who could help answer questions-- a lot of the product was mislabeled or didn't have a barcode which made adding the item to our registry a challenge.
So, if you know what you want and it's on sale-- definitely stop by this store-- otherwise, for first time parents like us-- I would strongly recommend going elsewhere.

I will always be very disturbed by the exterior of the store - a devastating accident is waiting to happen, and they (or landlord) will face a lawsuit if they do not remedy this. As soon as you push your cart out the door, the sidewalk is on such an incline that the cart wants to tip over. I first found this out when I was heavily pregnant and had by 18month old sitting in the cart's seat. It was an extremely frightening moment and I used all my strength to keep the cart from tipping. Had it tipped, my daughter would have either died or had a brain injury. I have tried telling so many employees/managers there about this risk. Each time I go, I try to warn at least one other part. Seeing as how it's very possible their shoppers will have children in the carts, they should take this more seriously and make it a priority to fix it. They blame the landlord. Ugh. I would feel immense emotional pain if a parent loses their child this way, which could very well happen at this location.