Rate and write a Review for Aura Wellness Spa
Reviews to Aura Wellness Spa
AVOID this spa!!!!
There is a nasty receptionist named Reese who is the most miserable, unprofessional and rudest person I have ever met. This little troll should NOT be at a reception desk!!!
On top of that this spa offers A LOT more than just massages!!!!
STAY AWAY AND SAVE YOUR MONEY!!!!
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This is a rub and tug place people!
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Called 2 weeks in advance for a Saturday appoint for the Couples Jade Package. They didn’t have a time that worked for me so I extended my stay in NYC for a day and booked the appointment for Sunday. I figured I’d be a hero with my wife.
The gal who booked the appointment warned me 2x about the NO REFUND if canceled within 24 hours. NO EXCEPTIONS! She wasn’t very friendly during the reservation process but I wasn’t too concerned.
My wife and I show up 10:45 for an 11am apt. the gals asks if she can help us. I tell her we have an appointment. She tells me she has no available appointments. I explain we are 15 minutes for our 11am appointment. Oops I guess they forgot to put me in the book.
Do they apologize? Nope!
Do they offer any compensation? Nope!
A discount for another time? Nope!
Even appear to feel bad? Nope!
I bet there services are great but with some of the other reviews you’ll read is it worth it? I bet there are tons of great places worthy of a shot.
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