Atlas Roll Off Corp

This is a good company

When we speak about garbage collection service I can't miss the name of Atlas Roll-Off Corp. It's a reliable and easy to work with company situated in Brooklyn. I have used their services many times and have never had any problems so far.

I just contacted Atlas Carting today, 9/2/15 and was shuffled around until I spoke to Phil Napoli. I was absolutely disgusted by the manner in which he handled the entire situation. When he first picked up the line and I wished him good morning and noted the location and the overage message left on my voicemail the day before, he said "yea and"... to which I further explained I wasn't disputing the overage just requesting documentation detailing the total charges and he said hold on. After 3 minutes of holding with no check in, just absolute silence, I decided to call back to see if maybe someone else could help. I was transferred to him again and he proceeded to attempt to chastise me for not calling him back yesterday when he had the ticket in front of him, that he was busy dispatching four trucks and he's doing a million things at the same time. At this point I clearly told him I was not at fault for his disorganization and there was another way this could have been handled. I offered to leave my email address and if in two (2) business days could receive the proper paperwork I would have been satisfied. Instead I was told, you'll receive a dumpster ticket (with no taxes noted), the original "invoice" and maybe the credit card receipt for the overage (with no detail as to the overage weight, etc). There is no reason that a company should not be able to clearly note in writing total charges and summary of service offered, especially when they waste no time in charging the customer’s credit card. In no way did I dispute the overage or give cause for argument, what I found offensive was the way in which I was spoken to and the company's expectation of what they owe the customer. I believe in paying for the service rendered and I also believe in a mutual cooperative, respectful interchange between vendor and customer.

My decision to utilize the service of Atlas Carting, was cost driven. They were approximately $50.00 less than their competitors and in this instance I believe the "savings" was reflective in the poor customer service. I would have paid $75.00 for better service. I could go on to detail the extent of my portfolio and the "loss" that Atlas Carting incurred by providing horrible customer service but its less about the importance of my firm or my position within it, it is instead more important to note that true professionals should regard every person they interact with, with a modicum of civility.

I recommend to all persons shopping around for dumpster services to evaluate the true cost in selecting a vendor. Atlas Carting may be more "expensive" then you think, when you factor the poor treatment and its effect on your morning/afternoon.

Chris Alvarado, I am the dispatcher at Atlas roll-off. I am sorry you had a unpleasant experience regarding getting your container pick up. We have plenty of customers that have been with us for many years. The reason why, is the customer service we do provide to them. We make sure the containers are delivered on time because there is a crew of people on the job site waiting to fill up the container. I looked up your delivery on 03/23. We delivered a 30 yard container in the driveway at 7:30 am, then we returned with a 2nd 30 yd by 1 pm. That 2nd container was removed by 03/25. Deliveries are a priority and removals scheduled around empty trucks in the area. With over 200+ containers on the street, some with DOT permits that are about to expire, sometimes the wait for a removal is longer that you wish. We try very hard to remove containers WITHIN REASON. All the trucks are scheduled to maximize deliveries and pick ups. Our trucks are considered heavy equipment, this is not a taxi cab service. I would say that your service was more than adequate. Yes, you have many choices as to who you can use for your containers, but we don't appreciate the negative review left here. You can call me up on it and I'll more than happy to explain our policy to you. Regards, Phil Napoli

The price was good but their customer service is one of the worst. I ordered four 30 yard containers but the people I dealt with on the phone were horrible. rude, not very helpful and did not want or attempted to win some good business. We use over 2-4 dumpster per week in the Brooklyn and NY areas which they lost on. I had to call several times to schedule picks up “because pickups are not important to them” – the 2 women I spoke on the phone were not very helpful and even hang up the phone before I was done. I understand people get aggravated at times and we all have bad days but every time I called I received bad customer service. Unfortunately I had to use them because they were the closest to the job and we were in a need to complete the job ASAP. I expected better customer services when someone pays close to 4K in one week. I called back to let them know how I felt and instead of listening and trying to understand and perhaps make it better - I was told that this was a free world and I could do whatever I wanted and I was again hang up. I don’t recommend this company and will not use it again.