The store itself has a very friendly staff. Although at times you can feel like their time is not totally being dedicated to you because they do have to tend to other clients. If this was a department store where people are buying multiple items like shirts and pants, then that's acceptable. However you're committing to spending thousands of dollars, so they can commit to spending a little more time.
I loved my furniture after I finally got it. I was initially impressed when I was going to get my furniture in just a week. To save you from the long story, there was a ton of miscommunication on their part and half of my items were on backorder which I wasn't informed of until after they ran my credit, started a credit line, and charged me for the furniture. I got my bed and the fireplace in a week and the other pieces of furniture came nearly 2-3 weeks later.
What I found most unpleasant is that this store failed to do a follow up call or email to see how my experience or delivery was. The shipment center did some of the work in trying to keep me updated. However, I had to do most of the investigative work to figure out what was going on with my furniture.
Although expensive, Macy's makes it protocol that employees follow up with their clients that make big ticket purchases (I used to work for Macy's and if you're not getting a call then it's a problem). The follow-up goes along way and helps customers feel they made the right decision in purchasing an expensive item.
I won't take away from the friendly manner in which they greet you. At the end it felt as if maybe they were just trying to close the sale and not being genuine with their intentions. I know I'm buying furniture, not going on a date; however I still feel like some trust was lost.
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