Ashley Furniture HomeStore

been trying for over a day to just find out if they have a sofa in the store to look at. no one answers the phone or returns messages-shop for furniture elsewhere.

I speak for myself and not anyone else who wrote a negative review for this store. They had so much patience with my wife and her family (who can become a handfull with the back and forths). They took their time to analyze my situation as far as what i wanted as well as to accommodate to the space i had to fit the furniture. They got me the best price possible and the best piece of furniture. I love the sectional, I love the representatives, as they showed great workmanship throughout the entire process. Even the delivery guys were really cool, careful and considerate. Loved the experience all around.

Costumer services is horrible nasty delivery was great but never ever shop there ot it horrible

Horrible store ! Customer service not friendly and helpful. Bought a kitchen set a couple of years ago , Expensive furniture but not good quality. Had warranty on the furniture , when I called after 3 months of use. One of the chair broke . I was told I need to call a different number and at the end I got no help . I will not recommend this store to anyone

Worst experience ever! Had a mattress for 3 months before my boyfriend and I started to notice that it was already sagging. Scheduled an appointment for a technician to come and when he came he saw the mattress and said "oh yea, you definitely have a problem." He measured, took pictures, rotated the mattress and told me I shouldn't have any problems getting it replaced. After 11 days of not hearing from Ashley at all, I finally called them. The store that I went to wasn't showing up on their website so I had to search for the number. After spending over 10 minutes on hold I spoke to a representative who told me that the "Do not remove" tags were removed so the warranty was null and void. I can guarantee that neither my boyfriend nor I removed the tag so either the tech missed something or the mattress was not delivered with the tags. The representative was not helpful, apologetic or even empathetic. I will never buy anything from here again and will tell everyone I know to stay away from Ashley Furniture.