Good afternoon Ismael, Tony, and Lisa,
It is hard to believe that it is already a week since we had my husband’s seventy first birthday celebration at Ariana Waterfalls.
I must take a moment to say a heartfelt thank you to you and to the entire staff. My guests were all pleased with your service, and all the attention received. I have received numerous comments about how cordial and attentive the staff was; each person took ownership of the part he or she had to play, and contributed to a successful party that Junior will remember for the rest of his life.
I must make special mention of Amanda; everyone is commenting on her warm smile and greeting as they arrived, and the way she said good night and smiled with the same energy at the end of the evening. She added a special touch to the evening’s celebration.
As I mentioned before in our meetings, Lisa is such an asset to your business. For as many times that I called with questions or comments, Lisa answered that phone in such a cordial way and I could actually feel her smiling each time, and never rushing me. Lisa handled each call and each interaction as if she owns the business and she knows that its success depends on her. She is the type of person that every owner of a business wants to have as the ‘face’ of the business.
Once again, thanks for your support, your ideas and recommendations; and if ever I have to recommend a catering hall, the name Ariana Waterfall will be at the tip of my tongue and will be my number one recommendation.
Yours truly,
Ulrica McKenzie Harris