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This place has become much worse in the last few months. They seem to use quite harsh chemicals, so your clothes come back with a very strong smell. Also, the fabric (and even shirt buttons) seem to be worn out by this. Stay away from this place.
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After putting many holes in silk garments from sticking bobby pins through them, despite my constant complains and promises that they wouldn't.... They severely shrunk a brand new Ralph Lauren Black Label $430 cashmere sweater (he even admitted they dried it with much too much heat) and refused to compensate me until I complained almost every day for a couple of weeks (they are in my building: The Archive), and said I would write a letter to ALL the tenants in the building about their lack of service, and then they only paid for a small fraction just to keep me quiet. Horrible.
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