Aqua Products, Inc.

Called in for power supply malfunctioning last week. This would be the second one within a year of buying this power supply. Guy stated they were extremely busy like it was my problem. I have waited a full week and still have not received the return shipping label. This is not acceptable in todays customer service in my opinion. I called back and now guy stated it might have went to junk folder.......I am an IT guy and never received it. Very rude and will weigh my options on getting a refund etc. If does not get taken care of ASAP I will return to where I purchased it in a few days.......

The product is amazing, but once you buy it, you're on your own. I've left several messages and have NEVER received a call back. Their website is for sales only, no support. I'll give it a three because of the high quality of the aquabot.

I have to agree with Garrett. I have a Breeze 4wd that's three weeks old, has stopped working and have been unable to speak with anyone in tech support let alone get a call back. I understand this is a busy time of year but your business didn't start yesterday so you should be aware of the increase customer requirements and staff accordingly. I'm sure you realize customer service is an important part of your business but as a customer it's not apparent. In the meantime I'll spend my valuable time trying to get in touch with someone in order to resolve the issue with your product.

They do NOT stand behind their products if you have a problem. Also, terrible customer service if you need a repair. They have a bad track record of returning calls (if you can get through) or responding to email.
My (not inexpensive) pool cruiser stopped working in the 2nd year. It was only used once a week for two seasons (NY season - 4 months). However because it was only 1 year warranty, they would not repair under warranty despite obvious manufacturing defect.
They would repair if I paid shipping both ways, plus $140, with no warranty on the repair.
I made the mistake of going ahead with them repairing it. They have had the cruiser going on 4 weeks now and nothing but silence about when I may expect it back. I should have just bought a new pool cleaner from a more reputable dealer.

P.S. I emailed MR. Ferry, a vice president, as instructed in the response below; and surprise, no response.
So much for "we always stand behind our products" , and "we will be happy to discuss it and work it out".

I have had the aquabot for 8 years with no problem. When my pool store had a special to refurbish it, I brought it in. They put new rubber brushes on it and when I took it out to use it for the first time, all of the rubber tabs had broken off. I thought it was a defect and was given replacement brushes. I used it once and when I took it out the next time half the tabs were broken off.They are now held in place with nylon string. Product is great but replacement parts are getting a little shoddy.