Apple Upper East Side

My iPhone was under warranty when it would not power up. There was no appointments on line so I brought it to the store. I had to wait 2 hours for tech support. After I was checked in I had to wait more than 30 minutes for a technician to be available. Then the same person that checked me in and was standing and doing absolutely nothing while I was waiting turned out to be the technician. After 2 and half hours of waiting, the technician wastes another 20 minutes trying to charge my phone and flirting with another customer. After three hours, the technician inspects the phone to confirm that there was no physical damage. Then he tells me that he will ship my phone to the repair facility and I will get a replacement phone in 7 days. No one at the store can explain why I have to wait seven days for a new phone. Having spent a week without a phone, I called the store only to find out that they would like to charge me $299 for the replacement phone. I still don have a phone.

I was here about 2 months ago and my experience still haunts me. I was excited to see the new Apple Store design , however I walked in 20 minutes before closing and felt as if I broke the law. No one asked if I needed help and everyone was rushing to get out, one person even asked if I more so they could clean. Sad. I thought Apple was better than this.