Animal Medicine & Surgery Clinic

I work at a respectable and professional veterinary hospital and the experience I had today was horrible...I needed to call this clinic to get previous medical records for a mutual client and I spoke to Susie who was the rudest person I ever spoke to. I felt that is was a bother to email or fax these records, she said it would take an hour and she knew the client was in my office waiting for their appointment and she kept repeating tell the client to call her back and I repeated again they are in my office to hold on and gave phone to client to speak with this rude girl Susie, which at my hospital if another veterinary calls for mutual clients medical records we fax or email them with no problem. So, when I asked her name and to speak with her manager, she was conveniently not there so I am writing this review and will call back to speak with her manager. When I usually speak to another veterinary office we have that mutual respect between offices, I did not feel this respect at all...Amy