American Dental

If you are assigned to this place via your dental insurance DO NOT ACCEPT IT! Change it or prepare for a royally jacked up experience. In my 30+ years of going to dentists I've never had such a horrible unprofessional botched up experience than I've had (repeatedly) at this place.

The first visit I was there nearly 3 hours waiting, part of which was because the dentist went to lunch and didn't tell the receptionists. Annoying, but fine, I'll come back.

Came back for them to fix my loose temporary crown, and they somehow jacked that up because it cracked within 2 weeks. Okay fine, gave them another pass because the temp was old.

Came back a third time to get a new temp and schedule a real crown visit and here's where it went left. The tech took 2 tries to make a mold of my teeth (and somehow hurt my mouth in the process). I even told her it hurt and she said "I need to make this mold"

She apparently still got it wrong because the "dentist" had to come in and make another one. He then makes the new temp, shaves it down and sends me on my way.

I look at myself in the mirror on the way out and realize I have plaster all over my face. Who does that? Who lets you walk out of your chair with white crap all over your face without offering to wipe it off, or at least a tissue?

Here's the kicker. The temp crown had a hole in the top within 3 days, and cracked all the way in half a day later (Christmas Eve mind you). So on Christmas I'm left with an exposed post and trying to eat on one side of my mouth. Oh and it cracked on salad. A SALAD. Which means the whole thing was botched from the beginning, he shaved it down too far, and the whole thing was borderline malpractice.

These fools said I have a cavity but I wouldn't DARE go back and let them drill into my tooth! Run from this place as fast as you can. From the staff to the "dentists@ It's clearly run by all the dental school D students. Everything from their actual work to their attitudes are piss poor and it's a shame that people with less than stellar health insurance have to deal with such a horrible place.

This place is ghetto, I mean the worst customer service I ever experience. You should go some were else if you need service!

Terrible customer service. Failed to notify patients when there was an issue with insurance being updated with new American Dental info. Told I couldn't be seen after I scheduled an appointment a month in advance with no warning until I arrived for the appointment. They dropped the ball and didn't own up or apologize for their mistake.

Much improved. Saved alot of money on a new bridge. The front desk ladies are a lot of fun. This helps when you are scared of going to the dentist. I'm ok to go every 6 months now.

This place makes me scared for people who come here on the regular. Only went once when I had my insurance changed and I'm never going back.

I get seen 25 minutes after my appointment time. Usually I would think that's actually pretty good, timing wise, but I was the first appointment of the day and there was no one else there.

I'm used to a certain routine when going for a routine dental cleaning and exam. Usually you go in, get x-rayed, get a dental cleaning from the assistant, the dentist comes in and asks if there are any issues, the dentist does an exam and some spot checking on the cleaning, you go over the x-rays and any further action is recommended. I will freely admit that I am used to certain level of care and compassion when dealing with my mouth. This was not my experience here.

The dentist, Dr. Ibrahim, came in immediately and asked if there were any issues. I mentioned my implant and some site specific sensitivity I was feeling. He proceeded to clean out my tartar in THE MOST EXCRUCIATING WAY I HAVE EVER EXPERIENCED. At one point I stopped him because I was shaking and crying, but he dismissed me by saying I was just sensitive to the cold water. At no point did he check in, even when I convulsed from pain.

Then, he gave me an incomplete brushing (he didn't get my upper right side AT ALL) and then proceeded to give me a lecture about how my gums are receding because I'm brushing wrong. I know I have receding gums but have NEVER heard of it being caused by "pushing the gums down with the brush." Am I crazy for thinking that's crazy? When I confronted him about this and the incomplete cleaning, he said if I wanted a deep clean I needed to find a specialist because they "weren't allowed" to do anything else. He was very dismissive and made no attempt to help me follow up.

He also failed to mention anything about my teeth grinding or fillings which are usually the first things dentists ask about when they examine me. I admit I didn't mention them to him myself, but the fact that he didn't saying anything when the past 3 dentists I've been to mention those issues immediately makes me think he's either incompetent or lazy. I don't care which. I'm never going back.