Very Rude!!
I call up on Thursday to see if they have any appointments for Friday. The person on phone told me yes and they have one at 11 AM. We discuss fee and address and he confirms the appointment. Next day morning I go to work and see that I have an important meeting scheduled for 11 AM at my work place which I cannot miss. It was sent out the same day at 7 AM , so there was no way I could have known that on Thursday when I made the appointment.So I start calling them from 9 AM, but no one picks the call.I eventually leave a voicemail, that I will have to reschedule due to unforeseen circumstances and I even apologize. I try calling them several times so that they avoid driving to my home for the appointment. Finally at 11 AM,I receive the call directly from the instructor that she is at my gate. I explain the situation to her and she understands and asks me to call at the office to reschedule. So long so good. Next I receive a call from their office and the person on phone (John?) starts accusing me for cancelling at the last minute and says I cannot cancel on the same day and they need 24 hr notice for cancellations. I ask him why he did not tell me this yesterday when I made my appointment. He says he did not expect me to cancel. Well I did not expect either and had every intention to attend the class. He then rudely asks me to find another driving school and not call them again and slams down the phone.
It was such a rude experience. If they need advance notice for cancellations and if they are so particular about it, then they should atleast make sure to tell you that beforehand.
I hope the instructors are not as rude. Good luck to you if you if you are taking your classes here.
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