I purchased home heating oil from AJS Standard for over 16 years. Unreadable receipts left on your door when oil was delivered, no statement showing what your account balance was at the end of the budget plan year, but the oil burned and heated the house. The few interactions I had with customer service people over the years were never pleasant but there weren't many of them so I tolerated it until a somewhat unpleasant experience over billing earlier this year. That straw broke the camel's back, and since I needed a new furnace anyway, I decided to change to natural gas. I called AJS about a month ago to tell them I was closing the account. They thanked me for being a customer all those years and I thought that was that.
But it wasn't.
I was on a budget plan and had a significant positive balance in the account. I just assumed they would mail me a check for the balance. I waited three weeks and then called to find out about the check. "Rita" confirmed that I had a positive balance. When I asked for my check she stated that "I can't do that. But I can leave a message for the owner." So I asked that the owner contact me. I waited more than a week and received no call back. I called again and spoke to Rita who transferred me to "Fred". Fred informed me that it could take two to three weeks to cut the check and that I should be patient. (Some nonsense about getting approval from the "home office" and other blah blah blah.) When I told him it had been almost 5 weeks, I got more blah blah blah and no commitment on when the check would be sent. I informed him that I would be filing a complaint with the NY State Attorney General's office if the check was not cut and postmarked today.
Stay tuned.
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