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Reviews to Air Trampoline Sports
I had my daughters birthday party there. The place was great. Our personal coordinator Jenny was incredibly great. She made the experience perfect!
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Great place with awesome and helpful staff. The foam pit was the best! I highly recommend it and will definitely be back soon!
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The layout is not very safe.They ask for you driver's license number and many more information that they should not need. It is a very unsafe place. I would definitely not recommend this to any little children! And there is something fishy about that place. Also, you are not allowed to wear any other types of sky sox. You either have to pay for new ones, or trade in your old socks. And the waiver is to make sure you can't sue them because they are protecting themselves!
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Do not book a party here!! They only care about your money! I had the worst experience from beginning to end. They know they screwed up so many times with me and that's why the kept sending out different managers to apologize. No one really addressed the problems they were causing from a delayed party to booking me into the wrong room- to serving cold catered food that I spent over $250 for -to losing my image cake right down to sweeping the dam room while we were still in the room! They did nothing for me in fact almost over charged me had I not asked for a dam breakdown of the bill! I have a huge blog I'm working on and although I wasn't able to voice my true frustration that day because I was around the children & their parents. I will be heard. Shame on you JUSTIN, KIM, VANESSA, & TJ! And for the record . There are 2 others reviews here on Google that are actually done by TJ ROSSELLI AND JUSTIN STONE. They are both the managers I mentioned and complete imposters when it comes to their five star reviews for their location and the location in Ronkonkoma NY. Caught you in another LIE GUYS!
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The manager at this location, I believe her name was Christie, is very rude to both customers and employees alike. As a former patron of this establishment, yes I said former because I will not be returning, her behavior was both insulting and atrocious. I have worked in customer service for over 20 years in management and there is no need to ever be so mean to your customers because they are the ones making your money, and to berate the employees in front of the customers is beyond unprofessional. That's not going to help the situation because now the employees don't want to support your business if this is how you want it run. This is a person who would never be hired in an establishment of mine, even if she somehow managed to slip through the interviewing process, would never become management. This behavior is completely unforgivable and I hope that this company pays attention to these reviews so they can work to correct any misgivings done at this location to drive away their business, and improve the situation.
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