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Reviews to Advanced Data Systems
I have been a client of ADS for many years and I truly love their software as well as their support. Their software is among one of the most user friendly softwares that I have ever used and their support department is unparallel. In all the years that I have been using ADS I don’t recall a time when it took them more than 24 hours to return my call. In fact, most of my calls were returned in less than a couple of hours and many within just a few minutes. If you’re looking for a great PM system with amazing reporting and great technical support team ADS is the company to use.
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After using the medical billing for almost 3 years I have to say it performs exactly the way it is suppose to. Very user friendly and very good reports. Our company had a rocky start due to the emergency of getting up and going asap. We chose the cheaper route of telephone training which was not a good idea since our staff was clueless on how things should be set up regarding insurances and how to receive the payments. Most of the training on set up was not detail enough for 1st timers in house billing. Other than the telephone training and some issues with the Advanced Data staff that was processing the start-up we love it now.
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THIS IS THE WORST COMPANY EMR COMPANY EVER! MOST OF THE PEOPLE WHO WORK THERE HAVE NO IDEA WHAT THEY ARE DOING. NO ONE EVER RETURNS YOUR CALLS AND WHEN THEY DO, THEY SIT ON THE OTHER END OF THE PHONE AND TELL YOU THAT THEY DO NOT SEE A PROBLEM. THE WORST CUSTOMER SUPPORT IN THE ENTIRE WORLD.
THEY ALSO DO THIS THING WHERE THEY CAN ONLY FIX THE PROBLEM DURING REAL TIME BUT WHEN YOU CALL THEM FOR THAT, NO ONE GETS BACK TO YOU UNTIL ALMOST 5 DAYS LATER. THE MOST UNPROFESSIONAL PLACE THAT YOU COULD EVER WORK WITH !!!!!!!!!!!!
I WARN YOU, DO NOT USE THIS COMPANY UNLESS YOU ARE LOOKING TO BE RIPPED OFF AND WORK WITH A "SUPPORT" GROUP THAT HAS NO IDEA WHAT THEY ARE DOING
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A Google User
Reviewed December 23, 2011 21:59
- Terrible #53707
These guys basically ripped me off. It's a total scam! After reviewing their medical billing software for a couple months and after being promised that it can perform HICFA 1500 and UB-92 billing, I decided to buy their product. Once I installed the software, their system could not bill anything! Their support people took months to figure out the easiest errors and never got back to us. In the end I just wanted my money back. After politely asking for a refund, they blew me off and stuck a lawyer on me.
These guys are rip off artists. Don't believe anything they say. Plus they're in NJ which means they can totally screw you and you have no legal recourse.
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