I called last week to get a price quote for a shower door, and a few shelves. I spoke to a lady who took down my name and number, and told me that someone will call me back, as they were in the "shop" and weren't able to come to the phone. A few hours later, I called and spoke to the same lady who then transferred me to a man that gave me a quote of $1300-$1400 (a lot of wiggle room, no?) although I gave accurate measurements.
I scheduled an appointment for Saturday, and although they don't officially work on the weekends, he agreed to make an exception and gave me a window between 10am-12pm. Come Saturday, 10am, I was looking forward to having the measurements taken. I patiently waited until about 11:45am before calling the number listed on the site, which went to voice mail. I left a message. I called once again at around 2pm and a man answered, to whom I explained the situation. He was short and asked me for my address, and said someone would call me back, then hung up. No call backs, so I called once again at around 3pm and left another message.
The following Monday, I called and spoke to the same lady I spoke to orginally. I told her I had an appointment on Saturday and no one showed. She laughed and said "We don't work on the weekends. Who told you that?". Since no one introduced themselves to me, I didn't have the name, but apparently it was "David". She said she would find out and have him call me. No one called, so after several hours (at around 4pm — one hour before they close) I dialed once again and left a message explaining the situation and stating how frustrating it has been trying to get in touch and asking myself "Why is it so difficult? Don't they want my business?".
I live in Ridegwood, just a few blocks away, but just don't have the time to go and stop by (not that I would want to after all of that), and the only availability I had for measurements was a Saturday.
I would not recommend getting in touch with Action Glass Co. They are very unprofessional, and don't take customer leads seriously. The few rare times I was able to get them on the phone, they we're short, and not very friendly.
I ended up getting in touch with Prisma Glass & Mirror Inc who were super helpful. I was able to get a quote (althought slightly more expensive) and schedule an appointment for measurement in a matter of 10 minutes.
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